Helpdesk Administrator - Shifts in Chelmsford

Equans is looking for a Helpdesk Administrator to join our team based at Broomfield Hospital, Chelmsford on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

You will support the Helpdesk in providing an effective, flexible 24 hour Helpdesk Service to Broomfield Hospital capable of coping with varying demands whilst providing a high level of customer care. You will work a rotating shift pattern of 12 hours shifts 3 on and 3 off including Saturday and Sundays and all bank holidays. Please note before applying - This role is 3 on 3 off work pattern (7am - 7pm) & (7pm - 7am). If the second 07-19 falls on a Saturday or Sunday then this is not worked. The hours owed are then used to cover annual leave and sickness. Due to the nature of the client this is a 24/7 contract working all bank holidays including over Christmas. If you are not able to work these, please do not apply.

What will you deliver?

• Act as a central point of contact for all Helpdesk users/customers, logging Service Requests and co-ordinating the operational response.
• Keep the Helpdesk user/customer informed with progress of the Service Request, liaising with the FM Service Provider when updates are required.
• Receive and log all complaints by Helpdesk users/customers for all FM Service Providers.
• Co-ordinate the response to an emergency situation, including raising the alarm and informing internal and external authorities.
• Support the planned maintenance programme by issuing PPM tickets, and processing returns.
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
• Undertake administrative tasks in relation to the Helpdesk Service.
• Comply with the Company’s Policies, Management Plans and Procedures.
• Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
• Support the Company's Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives.
• Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service.

Significant permanent changes in duties will require agreed revisions to be made to this Job Description.

What can we offer you?

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Previous experience working on a helpdesk would be preferred but not essential.
• Previous experience in Customer Service is preferred.
• Proficient user of Microsoft Packages.
• This role includes a Basic DBS check therefore ability to pass is essential.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.