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- Tasks: Provide 24/7 helpdesk support and coordinate emergency responses.
- Company: Join Equans UK & Ireland at Broomfield Hospital.
- Benefits: Enjoy 24 days annual leave, life cover, and employee support.
- Other info: Flexible 3-on/3-off shifts for a balanced work-life.
- Why this job: Be part of a vital team ensuring smooth operations in healthcare.
- Qualifications: Customer service experience and proficiency in Microsoft Packages.
The predicted salary is between 25000 - 30000 £ per year.
Equans UK & Ireland is seeking a Helpdesk Administrator based at Broomfield Hospital, Chelmsford. This permanent full-time role involves providing a flexible 24-hour Helpdesk service and requires a rotating shift pattern.
Responsibilities include:
- Logging service requests
- Coordinating responses to emergencies
- Supporting maintenance programmes
The ideal candidate will have experience in customer service and be proficient in Microsoft Packages.
Benefits include:
- 24 days annual leave
- Life cover
- Various employee support programs
24/7 Helpdesk Administrator | 3-on/3-off Shifts in Chelmsford employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk Administrator | 3-on/3-off Shifts in Chelmsford
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Research Equans UK & Ireland and understand their values and what they look for in a Helpdesk Administrator. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories when you get to the interview stage.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the Helpdesk team. They might even give you tips that could help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team at Broomfield Hospital.
We think you need these skills to ace 24/7 Helpdesk Administrator | 3-on/3-off Shifts in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially with Microsoft Packages. We want to see how your background fits the Helpdesk Administrator role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 24/7 Helpdesk Administrator position and how you can contribute to our team at Broomfield Hospital.
Show Off Your Flexibility: Since this role involves a rotating shift pattern, let us know about your availability and willingness to work different shifts. We appreciate candidates who are adaptable and ready to jump in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and the specific responsibilities of a Helpdesk Administrator. Familiarise yourself with the types of service requests you might encounter and how to log them effectively.
✨Showcase Your Flexibility
Since this role involves 3-on/3-off shifts, be prepared to discuss your availability and willingness to work flexible hours. Highlight any previous experience you have with shift work or managing a varied schedule.
✨Demonstrate Your Tech Skills
Proficiency in Microsoft Packages is key for this role. Be ready to talk about your experience with these tools, perhaps even mentioning specific tasks you've accomplished using them. If possible, bring examples of how you've used technology to improve customer service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of past experiences where you successfully coordinated responses to urgent situations and be ready to share those stories during the interview.