At a Glance
- Tasks: Monitor CCTV operations and manage site alarm activations in a dynamic control room.
- Company: Join Equans, a leader in innovative security solutions.
- Benefits: Enjoy competitive salary, annual leave, gym discounts, and professional development opportunities.
- Other info: Access to employee networks and support for personal growth and wellbeing.
- Why this job: Be part of a vital team ensuring safety and security in a fast-paced environment.
- Qualifications: Experience in control rooms or customer service, with strong IT skills and communication abilities.
The predicted salary is between 29455 - 29455 £ per year.
Equans is looking for a CCTV Control Room Operator to join our team in National Operations Centre Stoke on Trent, Staffordshire ST4 1AY on a 12th month fixed term contract. This is a full time role working 42 hours per week. On offer is a salary of £29,455.58 per annum and benefits package.
Shift Pattern: 24/7 shift pattern - 4 days, 4 off, 4 nights, 4 off
What will you deliver?
- Perform a key role in all aspects of the National Operations Centre, managing site alarm activations, including CCTV verification and to facilitate appropriate escalation.
- When required, respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline.
What can we offer you?
- Paid days annual leave (+ public holidays)
- Life Cover equivalent to X1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Accessibility, Encompass, RISE, Women Together, Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer focused environment.
- Maths and English GCSE Grade C and above
- An excellent working knowledge of IT. Must have experience with the Microsoft Office 365 package including MS Teams, Outlook, SharePoint, Excel & Word.
- Experience of contributing to incident management/command and control operations.
- Previous security or service desk experience and experience/training in fire safety and first aid.
- Previous CCTV & access control knowledge. An understanding of CCTV operations and equipment.
- Excellent communication skills, including high standards of written and spoken English.
- Ability to maintain accurate incident logs and gather evidential information.
- SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
CCTV Control Room Operator employer: Equans UK & Ireland
Equans is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including paid annual leave, gym membership discounts, and access to diverse employee networks, we foster an inclusive environment where every team member can thrive. Located in Stoke on Trent, our National Operations Centre provides a dynamic setting for CCTV Control Room Operators to develop their skills while contributing to the safety and security of the community.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Control Room Operator
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Control Room Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Equans UK & Ireland. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Equans UK & Ireland
Don’t forget to apply for the CCTV Control Room Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Equans UK & Ireland.
We think you need these skills to ace CCTV Control Room Operator
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Equans UK & Ireland. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Equans UK & Ireland.
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Equans UK & Ireland.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Equans UK & Ireland.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Equans UK & Ireland.
