Operational Performance Manager in Birmingham

Equans is looking for a Performance Operational Manager to join our team at Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus, and benefits package.

The role will be covering our Birmingham schools contract. The post holder will ensure the security, maintenance, and availability of the education premises, including its furniture, fittings, equipment, and mechanical and electrical assets. To maintain a safe and satisfactory physical environment for all users, and to promote the efficient use of the Council’s assets in support of the educational objectives of the establishment as well as the activities of other site users.

There is a degree of complexity within this role, requiring a clear understanding of what is included—and excluded—within the client contract. The position also demands strong problem‑solving skills to address issues arising within the facilities, along with solid knowledge of educational compliance and safeguarding.

The Performance Operational Manager will support the Senior Account Manager in ensuring full compliance, strong operational standards, and cohesive team performance across the site, providing effective leadership to on‑site teams, ensuring the smooth and efficient running of all daily operations. Ensure a consistently clean, safe and well‑presented site environment and act as the primary on‑site representative for Equans, building positive relationships and ensuring a professional presence for the school.

What will you deliver?

• Provide direct line management and leadership to Performance Supervisors across designated schools within the Birmingham portfolio.
• Oversee day to day operational performance, ensuring effective delivery of PPM, reactive maintenance and remedial works.
• Review and approve subcontractor RAMS, ensuring full adherence to company policies, procedures and statutory requirements.
• Manage staff resourcing, including sickness and absence reporting, holiday approvals and ensuring appropriate staffing levels are maintained at all times.
• Act as the primary on-site representative for Equans, maintaining strong, proactive communication with school clients and fostering positive working relationships.
• Ensure all tasks are accurately logged through the helpdesk system and that processes are followed consistently.
• Monitor, manage and drive timely completion of open jobs across assigned site(s), preventing SLA breaches and avoiding financial penalties.
• Promote and maintain a strong health and safety culture, ensuring employees and subcontractors operate safely and in compliance with all regulations.
• Utilise technical expertise to support site teams and provide informed guidance to colleagues.
• Conduct Management Safety Visits and ensure all safety observations and near misses are recorded within AIMS.
• Ensure all actions raised within AIMS following internal or external audits are completed swiftly and in accordance with compliance requirements.
• Ensure site teams remain compliant with all mandatory training requirements and Toolbox Talks are delivered and recorded.
• Provide support in emergency situations, including fire evacuations, and operate fire panels/systems when required.
• Assist with the provision of site information, including drawings, measurements and technical detail as needed.
• Ensure all Authority Damage documentation is completed, signed and submitted to the administration team each month.
• Produce and submit monthly operational reports to the Senior Account Manager by the first working day of each month.
• Ensure effective supply chain management that delivers consistent, high‑quality performance across all contracted services.
• Work flexibly, including occasional overtime or weekend cover, to support lettings or additional school requirements.
• Attend all required meetings with the Senior Account Manager, SPV and Authority, representing site performance and operational updates.
• Be formally appointed as the Responsible Person for all relevant and applicable disciplines under the contract, ensuring compliance with statutory regulations and the effective implementation of associated responsibilities (e.g., fire safety, water hygiene, asbestos management, etc).

What can we offer you?

• On offer is a competitive salary, company vehicle or allowance, bonus, and benefits package, which includes:

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Experience of managing direct reports.
• Experience in an education environment.
• First Aid Training.
• Strong understanding of building services compliance.
• Demonstrated experience in safe working practices, including safeguarding children and vulnerable adults.
• Ability to plan, prioritise and manage workload effectively, using initiative when required.
• Capable of handling varied tasks with accuracy and attention to detail.
• Highly motivated, adaptable and able to multitask, while contributing positively to the team.
• Effective communication skills, with the ability to engage confidently at all levels.
• Flexibility to meet operational and business needs.

This role includes a DBS Enhanced check therefore ability to pass is essential.

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.