Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Helpdesk team, answering calls and providing first-line support in a fast-paced environment.
- Company: Equans, a leading Facilities Management provider with a focus on sustainability.
- Benefits: Enjoy 24 days annual leave, life cover, discounts, and professional development opportunities.
- Why this job: Be part of a growing venture and make a real impact in a supportive team.
- Qualifications: Experience in FM Helpdesk, customer service skills, and attention to detail are essential.
- Other info: Diverse workplace culture with strong career growth and employee networks.
The predicted salary is between 24102 - 28922 £ per year.
Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.
We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team. At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience.
What will you deliver?
- Answer calls for a growing multi contract fast paced Helpdesk.
- Live Call logging on Internal CAFM systems.
- Assigning and Dispatching to various resources via multiple channels.
- Work to Service level agreements preventing financial penalties to the business.
- Issue reports to Internal and external clients/Customers using in-house system.
- Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
- First line support for our electric vehicle charging (GeniePoint) customer.
- Action requests via various channels.
- Administration tasks as required by the business.
What can we offer you?
- 24 days annual leave (+ public holidays) - Pro rata.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are you?
- FM Helpdesk experience.
- Experience of working to strict SLAs & KPIs.
- Good Customer Service Skills.
- Excellent attention to detail including a high level of accuracy.
- Experience in working in a fast-paced environment.
- Experience with Microsoft packages.
- Ability to prioritise is essential.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Helpdesk Coordinator - Early Mornings in Bellshill employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator - Early Mornings in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equans. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Helpdesk Coordinator role and be ready to share specific examples from your past work.
✨Tip Number 3
Dress the part! Even if the role is remote or casual, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent Equans well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Helpdesk Coordinator - Early Mornings in Bellshill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Coordinator role. Highlight your FM Helpdesk experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, don’t forget to showcase your customer service experience. Share specific examples of how you've handled customer queries or issues in the past. We love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and attention to detail, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to track your application and get back to you quickly. Plus, it shows you’re keen on joining our amazing team at Equans!
How to prepare for a job interview at Equans UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like call logging, dispatching resources, and working to SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled difficult situations or went above and beyond for a client. This will demonstrate your ability to provide excellent support in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice answering questions like, 'How would you handle a high volume of calls during peak hours?' This will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
