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- Tasks: Manage a fast-paced Helpdesk, logging calls and dispatching resources.
- Company: Join Equans, a leading Facilities Management provider in Bellshill.
- Benefits: Enjoy 24 days annual leave, life cover, and employee discounts.
- Why this job: Be part of a dynamic team making a real impact in facilities management.
- Qualifications: Customer service skills and experience in a fast-paced environment required.
- Other info: Access to learning opportunities and a supportive work culture.
The predicted salary is between 24102 - 28922 £ per year.
Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full‑time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package. We are a leading Facilities Management provider based in Bellshill and looking to expand our Helpdesk due to growing demand. This role supports a fast‑paced multi‑contract environment and is part of a dedicated Business Support Centre that operates 24/7, 365 days a year. Work Schedule Mon – Friday, 09:00 – 17:00.
What will you deliver?
- Answer calls for a growing multi‑contract fast‑paced Helpdesk.
- Live call logging on internal CAFM systems.
- Assigning and dispatching to various resources via multiple channels.
- Work to Service Level Agreements preventing financial penalties to the business.
- Issue reports to internal and external clients/customers using in‑house system.
- Pro‑actively monitor and chase work orders to completion within the required SLA.
- First‑line support for our electric vehicle charging (GeniePoint) customer.
- Action requests via various channels.
- Administration tasks as required by the business.
What can we offer you?
- 24 days annual leave (pro‑rated) plus public holidays.
- Life cover equivalent to 1.5 times annual salary.
- Employee discount schemes on major brands and retailers.
- Cycle‑to‑work scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, including professional qualifications, collective/individual training, and personalised support programmes.
- Attractive employee referral rewards scheme.
- Access to growing employee networks.
- 24/7 employee assistance programme and access to a mental well‑being app.
Who are you?
- Experience working to strict SLAs & KPIs.
- Good customer service skills.
- Excellent attention to detail and a high level of accuracy.
- Experience in a fast‑paced environment.
- Experience with Microsoft Office packages.
- Ability to prioritise is essential.
Who we are
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government accelerate the transition to a low‑carbon, resilient world.
Diversity and inclusion
We encourage applications from women, ethnically diverse individuals, people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010. Equans is committed to delivering a culture where everyone’s voice is heard and supported, and we offer a range of employee networks to foster inclusion.
Right to work
For this role, you must have evidence of the right to work in the UK. We do not offer a relocation package and certain roles may require a disclosure check as noted in the role requirements.
How to apply
If this role is of interest to you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.
Helpdesk Coordinator in Bellshill employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Equans. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the fast-paced environment and strict SLAs mentioned in the job description.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled challenging situations in the past. Highlight your attention to detail and ability to prioritise tasks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can track your progress and stay updated on any next steps. We’re excited to see what you bring to the table!
We think you need these skills to ace Helpdesk Coordinator in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your experience with SLAs, customer service skills, and any relevant software knowledge. We want to see how you fit into our fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to track your application and get back to you quickly. Plus, you’ll be able to keep an eye on your progress!
How to prepare for a job interview at Equans UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like call logging, dispatching resources, and working to SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled difficult situations or exceeded customer expectations. This will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Be ready to share instances where your accuracy made a difference, whether it was in logging calls or monitoring work orders. This will reassure the interviewers that you can maintain high standards in your work.
✨Prepare Questions About the Company
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about Equans' culture, growth opportunities, or their approach to sustainability. This shows that you're not just interested in the job, but also in the company’s values and future.
