At a Glance
- Tasks: Be the go-to person for residents and the construction team, ensuring smooth communication.
- Company: Join Equans, a leader in sustainable facilities management and energy services.
- Benefits: Enjoy 24 days annual leave, gym discounts, and a supportive work environment.
- Other info: Structured training with mentorship and opportunities for professional growth.
- Why this job: Gain hands-on experience in construction and customer service while making a real difference.
- Qualifications: GCSE level education and a valid UK driving licence required.
The predicted salary is between 800 - 980 £ per month.
Location: Silchester
Full-time | Apprenticeship
Equans is looking for an Apprentice Resident Liaison Officer (RLO) to join our team in Silchester. This is a full-time apprenticeship role. On offer is a competitive salary, structured training, and a full benefits package.
The Apprentice Resident Liaison Officer serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction. This apprenticeship offers structured training and hands-on experience, providing the ARLO with essential skills and insight into both the construction and customer service sectors within a social housing environment.
What will you deliver?
- Act as the main point of contact between residents and the construction team during projects.
- Communicate project updates, timelines, and potential disruptions clearly and effectively.
- Organise and support resident meetings, consultation events, and community engagement days.
- Maintain accurate records of all resident interactions and provide administrative support to the site team.
- Monitor on-site progress and resident concerns, escalating issues where necessary.
- Work collaboratively with site managers, health & safety teams, and external stakeholders.
- Support the delivery of construction works in occupied housing environments with minimal disruption.
- Enroll in and complete a formal apprenticeship programme with regular reviews, mentoring, and training.
What we can offer you:
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities including professional qualifications and structured training
- Attractive Employee Referral Rewards Scheme
- Access to employee networks
- 24/7 Employee Assistance Programme and mental wellbeing support
Support Provided:
- On-site mentor and structured induction
- Bi-weekly reviews and monthly meetings with training provider
- Hands-on learning with full supervision and support from senior team members
Who are you?
Skills, Knowledge And Experience:
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and priorities effectively
- Strong problem-solving skills and proactive approach
- Genuine interest in construction, housing, and customer service
- Basic IT skills including Microsoft Office (Word, Excel, Outlook)
Education And Qualifications:
- GCSE level education (or equivalent)
- Full, current, valid UK driving licence
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government accelerate the transition to a low-carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector, operating in 20 countries with 90,000 employees across five continents and a turnover of €19.2 billion in 2024. Equans is a subsidiary of the Bouygues group.
Our ambition:
At Equans, we are driven by our ambition to be recognised for operational excellence and as the best place to work. We align everything we do with our core values — Accountability, Respect, Team Spirit and Service Focus.
What’s next?
If this role is of interest, please register and apply to track your progress. A member of our Resourcing Team will review your application and be in touch. As part of our commitment to reflecting the markets in which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer relocation for this role. Certain roles may require a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manages this requirement. Agency involvement is not required.
Apprentice Resident Liaison Officer employer: Equans UK & Ireland
Equans is an exceptional employer, offering a dynamic work environment at the Leeds Generating Station complex where apprentices can gain invaluable hands-on experience in electrical control and instrumentation systems. With a strong commitment to employee growth through structured learning opportunities, diverse employee networks, and a comprehensive benefits package, Equans fosters a culture of inclusivity and support, making it an ideal place for those seeking meaningful and rewarding careers in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research Equans and understand their values, projects, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an Apprentice Resident Liaison Officer, you'll need to be clear and effective in your interactions. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to construction and customer service. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the opportunity and ready to take the next step in your career.
We think you need these skills to ace Apprentice Resident Liaison Officer
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the construction industry.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Apprentice Resident Liaison Officer role. Mention specific duties from the job description that excite you and how you can contribute to our team.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your key points stand out, so we can easily see why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us track your progress and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equans UK & Ireland
✨Know Your Role Inside Out
Before the interview, make sure you understand what an Apprentice Resident Liaison Officer does. Familiarise yourself with the key responsibilities like being the main point of contact for residents and communicating project updates. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might want to rehearse common interview questions or even explain complex topics simply. This will demonstrate your ability to communicate effectively, which is crucial for liaising with residents.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems or managed multiple tasks. Be ready to share these during the interview to showcase your proactive approach and strong problem-solving skills, which are essential for this position.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training programme, team dynamics, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company culture aligns with your values.
