At a Glance
- Tasks: Support customer service operations and manage work requests in a dynamic environment.
- Company: Join Equans, a diverse and inclusive company focused on teamwork and support.
- Benefits: Enjoy 24 days leave, discounts, gym memberships, and professional development opportunities.
- Other info: Be part of a welcoming workplace with access to employee networks and support.
- Why this job: Kickstart your career with hands-on experience and make a real difference in customer service.
- Qualifications: Previous office experience and strong communication skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
Overview
Equans is looking for an Apprentice Customer Service Co‑ordinator to join our team on our HMCTS contract in Stoke‑On‑Trent, ST4 4DB.
This is a 2‑year, full‑time apprenticeship role of 40 hours per week from 08:30 to 17:00 with a 30‑minute unpaid break.
Responsibilities
The Apprentice Customer Service Centre (CSC) in Stoke‑on‑Trent provides help desk and business support services to a wide range of facilities management contracts.
The Apprentice CSC Co‑ordinator is expected to deliver excellent administration skills, including email and telephony, and respond to, plan and organise the full life cycle of planned and reactive work requests.
This includes planning and dispatching maintenance works to engineers, sub‑contractors and site managers across various locations.
- Helpdesk software managing and tracking service requests.
- Handle calls as well as emails and ensure jobs are logged accurately and provide reassurance to stakeholders both internal and customers.
- Analysing and troubleshooting technical issues related to facilities and equipment.
- Developing a full understanding of building systems, maintenance procedures and relevant regulations.
Benefits
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1× annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks (Wi E, RISE, LGBTQI+, Working Parents, YPN, Disability Network)
- 24 / 7 Employee Assistance Program and access to mental wellbeing app
Qualifications
- Any previous work experience full or part time in an office environment.
- Previous experience of Microsoft Office applications including Word and Excel.
- Strong attention to detail.
- Excellent communication and organisation skills.
- Post holder must pass and maintain Baseline Personnel Security Standard (BPSS).
- Evidence of right to work in the UK.
- Equal Opportunities
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.
We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.
Diversity and inclusion is at the core of what we do; should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including Wi E (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
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StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Co-ordinator - 2 year FTC
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Equans UK & Ireland.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Equans UK & Ireland. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Co-ordinator - 2 year FTC
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Equans UK & Ireland.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Equans UK & Ireland and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Equans UK & Ireland
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Equans UK & Ireland. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Equans UK & Ireland will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
