Helpdesk Adviser - 12 month FTC

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EQUANS are recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke-on-Trent on a 12 month fixed-term contract. This is a permanent, full-time role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, to include a 30 minute unpaid break. On offer is a competitive salary and benefits package.

Overview

The Helpdesk Adviser is expected to deliver excellent administration skills. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system. This will include planning and dispatching of maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. The Helpdesk Co-ordinator requires a combination of technical skills, customer service abilities, and operational efficiency.

Responsibilities

• Strong command of the helpdesk software used to manage and track service requests.
• Ability to quickly analyse and troubleshoot technical issues related to facilities and equipment.
• Understanding of building systems, maintenance procedures, and relevant regulations.

What we offer

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who we are looking for

• 3 GCSEs at grade C or above or equivalent
• Relevant customer service experience
• Good written and verbal communication skills
• Self-motivated, professional and enthusiastic
• Positive team member but with the ability to work on own initiative
• Willingness to learn and embrace change
• Able to work in a fast-paced environment
• Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.
• Essential to be able to pass and maintain BPSS clearance
• Desirable to have working knowledge of a CAFM system

Who we are

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees help businesses, public sector organisations and government embrace the energy transition towards net zero and the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.

What’s next?

If this role is of interest, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. We are not able to offer a relocation package with this job role. Some roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

EEO statement: At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. Diversity and inclusion are at the core of what we do, and you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE, RISE, LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN and our Disability Network. The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team, not directly to EQUANS managers.