Customer Service Advisor

Equans are recruiting for a Customer Service Advisor (18 Months FTC) to be based in Birmingham University.
This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.
Hours of work are:
Sunday 8am to 8pm
Monday 8am to 8pm
T
uesday 8am to 8pm
Wednesday 8am to 2pm
What will you deliver?

• Reception & helpdesk based with requirement to cover the helpdesk 8am – 8pm; as such a range of working patterns may be available.
• Act as the primary contact for residents\’ enquiries at the Helpdesk, over the phone and via email with a friendly and welcoming, yet sensitive attitude.
• Promote access to the wider services & support from the university.
• Take ownership for and respond to all customer enquiries in a timely fashion
• Log & track all reactive work order requests on the Maximo 7.6 CAFM system
• Support all planning of student arrivals to the site
• Distribute reactive work orders to in-house engineers and subcontractors as required.
• Liaise with residents whenever needed, ensuring they are informed of all planned works, any activities requiring entry or disruption to their living spaces
• Administer all building access cards & keys for residents & visitors on site
• Undertake \”Safe & Well\” checks with residents when required
• Maintain & update student handbooks and display screens / boards across the site
• Administer Permits to Work and Access tokens to subcontractors as required.
• Undertake cyclical housekeeping duties within the accommodation units & externally as required
• Support the maintenance teams in attending to ad-hoc reactive cleaning requests when needed
• Support the maintenance teams with replacement of sundry items in residences when required
• Undertake basic inspections of the accommodation units & grounds
• Monitor stock levels and report data to the contract administrator
• Any other reasonable requests on an ad-hoc basis to support the wider FM operations.

What can we offer you?
On offer is a competitive salary and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Demonstrable experience in a customer facing role, preferably within an accommodation environment
• Facilities Management experience desirable.
• Experience of Maximo / other CAFM systems is essential
• Excellent communication and customer service skills
• Demonstrate good time management skills, working to deadlines and adhering to set procedures.

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS\’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What\’s next?
If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch.

At
Equans we\’re committed to delivering a culture where everyone\’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you\’ll find a welcoming and open workplace where you\’re supported and encouraged to be your true self at work. You\’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.
Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers