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- Tasks: Be the go-to person for residents during construction projects, ensuring smooth communication and support.
- Company: Equans is a leader in sustainable facilities management and energy services, with a commitment to a low carbon future.
- Benefits: Enjoy 24 days of annual leave, gym discounts, and a supportive work environment with mentoring.
- Why this job: Gain hands-on experience in construction and customer service while making a positive community impact.
- Qualifications: GCSE level education and a valid UK driving licence are required; strong communication skills are essential.
- Other info: This is a full-time apprenticeship based in West London, perfect for those passionate about community engagement.
Join to apply for the Apprentice Resident Liaison Officer role at Equans UK & Ireland
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Join to apply for the Apprentice Resident Liaison Officer role at Equans UK & Ireland
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Equans is looking for an Apprentice Resident Liaison Office (RLO) to join our team in Hatfield. This is a full-time role. On offer is a competitive salary and benefits package.
This is a full-time apprenticeship position. On offer is a competitive salary, structured training, and a full benefits package.
As this is a social value-based role, applicants must be located in or very near the W10 (West London) area to be eligible.
The Apprentice Resident Liaison Officer serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction. The apprenticeship offers structured training, providing the ARLO with essential skills and insights into both the construction and customer service sectors.
What will you deliver?
Main Duties:
- Act as the main point of contact between residents and the construction team during projects.
- Communicate project updates, timelines, and potential disruptions clearly and effectively.
- Organise and support resident meetings, consultation events, and community engagement days.
- Maintain accurate records of all resident interactions and provide administrative support to the site team.
- Monitor on-site progress and resident concerns, escalating any issues where necessary.
- Work collaboratively with site managers, health & safety teams, and external stakeholders.
- Support the delivery of construction works in occupied housing environments with minimal disruption.
- Enrol in and complete a formal apprenticeship programme with regular reviews, mentoring, and training.
What we can offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1,5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
Support Provided
- On-site mentor and structured induction
- Bi-weekly reviews and monthly meetings with training provider
- Hands-on learning with full supervision and support from senior team members
Who are you?
Skills, Knowledge And Experience
- Communication Skills: Excellent verbal and written communication abilities.
- Multitasking Ability: Proven capability to manage multiple tasks and priorities effectively.
- Problem-Solving Skills: Strong aptitude for resolving conflicts and addressing issues proactively.
- Industry Interest: Genuine interest in the construction and customer service sectors.
- IT Proficiency: Basic skills in IT, including familiarity with Microsoft Office applications (Word, Excel, etc.).
Education And Qualifications
- Academic Background: Educated to GCSE level or equivalent.
- Driving Licence: Possession of a full, current, and valid UK driving licence
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.
Our ambition
At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.
We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers\’ needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
What\’s next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
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Apprentice Resident Liaison Officer employer: Equans UK & Ireland
Contact Detail:
Equans UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community in the W10 area. Understanding the residents' concerns and needs will help you communicate effectively and build rapport, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As the main point of contact for residents, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Gain some basic knowledge about construction processes and customer service principles. This will not only show your interest in the role but also help you engage more meaningfully with both the construction team and the residents.
✨Tip Number 4
Network with professionals in the construction and facilities management sectors. Attend local events or join online forums to connect with people who can provide insights and potentially refer you to opportunities at Equans.
We think you need these skills to ace Apprentice Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice Resident Liaison Officer. Highlight your communication skills and ability to manage multiple tasks effectively in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise any relevant experience in customer service or construction, and ensure your academic qualifications are clearly stated.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in the construction sector and how your skills can contribute to effective communication between residents and the construction team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Equans UK & Ireland
✨Show Your Communication Skills
As an Apprentice Resident Liaison Officer, effective communication is key. Be prepared to demonstrate your verbal and written communication abilities during the interview. You might be asked to explain how you would communicate project updates to residents, so think of examples from your past experiences.
✨Demonstrate Multitasking Ability
This role requires managing multiple tasks simultaneously. Prepare to discuss situations where you've successfully juggled various responsibilities. Highlight your organisational skills and how you prioritise tasks to ensure everything runs smoothly.
✨Express Your Interest in Construction and Customer Service
Show genuine enthusiasm for both the construction industry and customer service. Research Equans and their projects to understand their values and mission. This will help you articulate why you're interested in this apprenticeship and how you can contribute to their goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you've resolved conflicts or addressed issues proactively. Be ready to explain your thought process and how you approach challenges, as this will showcase your suitability for the role.
