Planner in Oldham

EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities.

Duties include:

• Responding to phone calls and email requests.
• Maintaining customer service records via the CAFM system.
• Planning operatives' works and updating diaries.

Key Accountabilities

• Confirming and booking appointments through Equans IT system currently Castleton Maintain.
• Raising and updating support tickets to enable tracking and resolution of customer requests.
• Investigating and resolving customer complaints and closing out support tickets.
• Ensuring Customer Service Level Agreements have been met.
• Maintaining a database of customer information.
• Escalating and liaising with appropriate teams when necessary.
• Arranging follow-on appointments for any jobs not completed on first visit.
• Closing jobs in the system complete or cancelled as the day unfolds.
• Communication with operatives / Engineers on site.
• Written and verbal communication with MCC / Northwards.
• Dealing with various inboxes.
• Customer Satisfaction surveys.
• Work in any workstream as required.
• Any administration task to support the role.

Adherence to Company Quality Standards

• Compliance with Equans procedures and processes.
• Maintain and care for all Equans property.
• Wear appropriate clothing / uniform.
• Ensure areas of work are left clean and tidy at the end of the day.
• Liaison with all stakeholders.
• Material coordination.
• Ensure accurate / timely completion of any relevant documentation.
• Oversee/assist in the training of new starters as required.
• Any other reasonable management request.

What we can offer you

• Pension Scheme.
• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• 24/7 Employee Assistance Program and access to mental wellbeing app.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.

Skills and Abilities

• Excellent organisational skills.
• Ability to deliver high quality Customer service.
• Ability to communicate professionally at all levels.
• Current and Valid Full & Clean UK driving license.
• Professional attitude and approach to work.
• Ability to competently operate IT packages e.g. MS office.

Experience

• Experience of Partnership arrangements.
• Experience of Responsive Repairs or service contacts.
• Understanding of local government and RSL’s.
• Understanding of an appointment process.
• Previous Planning experience.

Key Attributes

• Self-motivated.
• Enthusiastic.
• Flexible & adaptable.
• Good communicator.
• Ability to work both alone and as part of a team.
• Well presented.
• Reliable.
• Polite and Courteous.
• Customer Care focused.
• Professional attitude to work.

EEO Statement / Diversity

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do. Should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

Right to Work

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.