At a Glance
- Tasks: Support planning and customer service by managing interactions and scheduling appointments.
- Company: Join EQUANS, a forward-thinking company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 24 days annual leave, pension scheme, and discounts on gym memberships and shopping.
- Other info: Great opportunities for personal development and training in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer service and planning.
- Qualifications: Strong organisational skills and a professional attitude; experience in planning is a plus.
The predicted salary is between 30000 - 40000 £ per year.
EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full‑time role working 37 hours per week. On offer is a competitive salary and benefits package.
General Overview
The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include:
- Responding to phone calls and email requests
- Maintaining customer service records via the CAFM system
- Planning in operative works and updating diaries
Key Accountabilities
- Confirm bookings of appointments through Equans IT system (currently Castleton Maintain)
- Raise and update support tickets to enable tracking and resolution of customer requests
- Investigate and resolve customer complaints and close out support tickets
- Ensure Customer Service Level Agreements have been met
- Maintain a database of customer information
- Escalate and liaise with appropriate teams when necessary
- Arrange follow‑on appointments for jobs not completed on first visit
- Close jobs in the system as completed or cancelled during the day
- Communicate with operatives / Engineers on site
- Communicate printed and verbal with MCC / Northwards
- Deal with various inboxes
- Conduct Customer Satisfaction surveys
- Work in any workstream as required
- Perform any administration tasks to support the role
Quality Standard Adherence
- Compliance with Equans procedures and processes
- Maintain and care for all Equans property
- Wear appropriate clothing/uniform
- Ensure work areas are left clean and tidy at end of day
- Liaise with all stakeholders
- Coordinate material
- Ensure accurate and timely completion of relevant documentation
- Assist in training of new starters as required
- Respond to other reasonable management requests
What we offer
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- 24/7 Employee Assistance Program and mental wellbeing app access
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
Skills and Abilities
- Excellent organisational skills
- Deliver high‑quality customer service
- Communicate professionally at all levels
- Current and valid full‑clean UK driving licence
- Professional attitude and approach to work
- Competently operate IT packages (eg. MS Office)
Experience
- Experience of partnership arrangements
- Experience of responsive repairs or service contacts
- Understanding of local government and RSLs
- Understanding of an appointment process
- Previous planning experience
Key Attributes
- Self‑motivated
- Enthusiastic
- Flexible and adaptable
- Good communicator
- Ability to work alone and as part of a team
- Well presented
- Reliable
- Polite and courteous
- Customer care focused
- Professional attitude to work
Equal Opportunities
For this role, you must have evidence of the right to work in the UK.
Planner in Oldham employer: Equans Group
EQUANS is an exceptional employer located in Oldham, offering a supportive work environment that prioritises employee wellbeing and professional growth. With a competitive salary and comprehensive benefits package, including a pension scheme, generous annual leave, and access to mental health resources, employees are encouraged to thrive both personally and professionally. The company fosters a culture of collaboration and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment as a Planner.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planner in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans Group:Your cover letter is your chance to shine! Tell us why you want to work at Equans Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans Group!
How to prepare for a job interview at Equans Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
