Operations Manager in London

Equans is looking for an Operations Manager to join our team at North Middlesex University Hospital on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

The purpose of the role is to be responsible for contractual performance through the management of a designated facilities service, ensuring a high level of service is carried out in accordance with the contract specification and company procedures. To manage all associated subcontractors in accordance with company procedures and ensure that activities comply with client protocols.

The ideal candidate will have previous experience in hard FM, an Electrical Bias and HV/LV AP experience as well as excellent management abilities.

What will you deliver?

• Responsible for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements.
• Responsible for the effective management of contractual performance, including the incurrence of financial penalties, to ensure that all services are delivered to the contract specification and that all changes, developments and additional services are recorded accordingly with the commercial activity of the contract.
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets.
• To maximise profitability of operations and deliver ongoing cost savings.
• To assist in the formulation of budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.
• The effective management of all HR related issues for staff ensuring the close liaison with the contract’s HR Manager to ensure that all issues are dealt with in accordance with company procedures and timescales, including probationary and performance reviews, absence, disciplinary, and performance management appraisals.
• To lead and manage service delivery and customer contact, to ensure the provision of highest impressions of quality, customer care, proactivity and professionalism to our customer/clients and staff.
• To manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant.
• Complete all associated paperwork and conduct regular service review meetings.
• To submit quotations, estimates and tenders for additional work as requested and to be responsible for the preparation, accuracy and processing of all accounts following completion of projects/events, in accordance with company guidelines and procedures.
• To ensure all equipment is checked as safe prior to use and any defects are reported immediately. Ensure that maintenance schedules are carried out.
• To ensure compliance in the completion of COSHH and Risk Assessment records and all associated health and safety documentation, ensuring industry legislation and company quality systems are adhered to and that these areas are effectively managed at all times.

What can we offer you?

• 25 days annual leave (+ public holidays).
• Life Cover equivalent to 2 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Proven background in Facilities Management.
• A proven track record working in Healthcare - Desirable.
• Previous experience with PFI.
• Electrical bias.
• Ability to show understanding of Local Authority legislation.
• High level of verbal, written and numeric skills and must be computer literate.
• Must be able to work with all stakeholders and operational staff, be self-motivating, able to work on own initiative, liaise and delegate effectively with staff operating in a multi-disciplinary environment.

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve. Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day.

Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.