PFI Support Services Manager in Leeds

Equans is looking for a PFI Support Services Manager to join our team in Leeds on a permanent basis. This is a full‑time role. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

General Overview

We are looking for a proactive and detail‑oriented manager to lead our grounds maintenance and cleaning subcontractors, alongside our in‑house cleaning and caretaking teams, within a PFI environment. You will have overall responsibility for ensuring that all KPIs and output specifications are met in accordance with our contractual obligations. You will provide and report monthly performance figures, ensuring standards are met without compromise while working closely with a strategic and meticulous client/customer. Strong working knowledge of Health & Safety is essential to ensure that staff, subcontractors and the public are protected at all times and that business requirements are met without compromise.

What will you deliver?

• Provide leadership and day‑to‑day management of in‑house and subcontracted cleaning and caretaking teams, including rotas, training and performance management.
• Ensure all buildings and environments consistently meet contractual hygiene, presentation and safety standards, in line with KPIs and output specifications.
• Manage stock control, procurement and inventory of cleaning chemicals and maintenance supplies.
• Coordinate caretaking tasks, routine inspections and remedial actions to ensure the facility remains in good working order and compliant with contractual requirements.
• Oversee, manage and facilitate inspections of high‑rise blocks, documenting findings and planning necessary repairs through specialist contractors for grounds maintenance.
• Manage grounds maintenance subcontractors to ensure all green spaces are well presented and maintained, including grassed areas, hedges and planted beds.
• Oversee external litter and leaf picking and coordinate the safe and responsive removal of site waste, including fly‑tipping.
• Ensure timely inspection and reporting of damaged assets to the helpdesk to enable appropriate repairs via the agreed process.
• Manage and monitor tree maintenance programmes (including crown works, trimming and replacement) in accordance with tree survey schedules and contractual requirements; manage winter and seasonal operations.
• Develop and implement robust winter readiness and seasonal maintenance plans.
• Lead the safe clearance of fallen leaves to prevent drainage issues, slip hazards and potential contractual penalties.
• Monitor weather reports and coordinate the gritting of paths, car parks, entrances and steps within the PFI red line to remove slip and trip hazards and ensure safe access for staff, clients and the public.

What can we offer you?

• 25 days annual leave (+ public holidays).
• Life Cover equivalent to 2 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Proven experience in facilities management and/or soft/support services, including cleaning and grounds maintenance.
• Demonstrable leadership experience managing both in‑house staff and subcontractors to high performance standards.
• Strong working knowledge of Health & Safety, including COSHH, manual handling and preparation and use of risk assessments/method statements.
• Proficient IT skills, including Microsoft Word and Excel, with the ability to produce clear daily and monthly reports.
• Excellent interpersonal and communication skills, with the ability to liaise effectively with senior management, stakeholders, clients/customers, site users and the general public.
• Flexible and adaptable approach, including willingness to adjust working hours during extreme weather conditions or other events impacting site operations, and to support colleagues and management to meet contractual obligations (e.g. during holidays or sickness cover).
• Experience in construction project management or a related field.
• Proven track record of delivering projects on time, within budget and to the required quality standards.

Equal Opportunity and Diversity

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do; should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You will also have access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.