At a Glance
- Tasks: Be the go-to person for Helpdesk users, logging requests and coordinating responses.
- Company: Join Equans at Broomfield Hospital, a supportive and dynamic workplace.
- Benefits: Enjoy 24 days annual leave, life cover, discounts, and gym memberships.
- Other info: Flexible shift patterns with opportunities for personal and professional growth.
- Why this job: Make a difference in a vital role while gaining valuable experience.
- Qualifications: Customer service experience preferred; strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Equans is looking for a Helpdesk Administrator to join our team based at Broomfield Hospital, Chelmsford on a permanent basis. This is a full‑time role working 40 hours per week. On offer is a competitive salary and benefits package. Shift pattern: Rotating 12‑hour shifts, 3 on / 3 off, including Saturdays, Sundays and all bank holidays. This position is a 24/7 contract working all bank holidays including over Christmas. Applicants must be able to work during these periods.
Responsibilities
- Act as a central point of contact for all Helpdesk users/customers, logging Service Requests and co‑ordinating the operational response.
- Keep the Helpdesk user/customer informed with progress of the Service Request, liaising with the FM Service Provider when updates are required.
- Receive and log all complaints by Helpdesk users/customers for all FM Service Providers.
- Co‑ordinate the response to an emergency situation, including raising the alarm and informing internal and external authorities.
- Support the planned maintenance programme by issuing PPM tickets, and processing returns.
- Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
- Undertake administrative tasks in relation to the Helpdesk Service.
- Comply with the Company’s Policies, Management Plans and Procedures.
- Fulfil Health & Safety responsibilities by adhering to the requirements of the Company’s Health & Safety Policy and Health & Safety Management Plans.
- Support the Company’s Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives.
- Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service.
Benefits
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to a growing employee network.
- 24/7 Employee Assistance Programme and access to a mental wellbeing app.
Qualifications and Requirements
- Previous experience working on a helpdesk would be preferred but is not essential.
- Previous experience in Customer Service is preferred.
- Proficient user of Microsoft Packages.
- Good communicator.
- Basic DBS check: ability to pass is essential.
Equal Opportunities
We encourage applications from women, ethnically diverse individuals and people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010.
Helpdesk Administrator - Shifts in Chelmsford employer: Equans Group
Equans is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a competitive salary and a comprehensive benefits package, including generous annual leave, gym membership discounts, and access to training opportunities, employees at Broomfield Hospital can thrive in their roles while enjoying a healthy work-life balance. The company's commitment to diversity and inclusion further enhances the workplace environment, making it a rewarding place for individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator - Shifts in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equans Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equans Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator - Shifts in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equans Group:Your cover letter is your chance to shine! Tell us why you want to work at Equans Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equans Group!
How to prepare for a job interview at Equans Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
