At a Glance
- Tasks: Provide first-level IT support and resolve user issues efficiently.
- Company: Join a leading payments technology company with a focus on customer satisfaction.
- Benefits: Competitive salary, 25 days holiday plus your birthday off, and learning budget.
- Other info: Join a supportive team that values diverse perspectives and offers growth opportunities.
- Why this job: Be the go-to person for tech support and help customers manage their money effortlessly.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
About us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award‑winning product portfolio allows our customers to make low‑cost multi‑currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money. As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service.
About the role
The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. The role acts as the primary point of contact for IT-related issues and plays a critical role in maintaining business continuity and user satisfaction.
Responsibilities
- User Support
Benefits
- A competitive salary benchmarked against a peer group.
- 25 days holiday per year + your birthday off
- Opportunities for progression, development and learning new skills - £250 towards the cost of learning
First-Line IT Support Desk Analyst — Customer‑Focused employer: equalsmoney
At Equals, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and diverse perspectives. Our London office is not only a hub for innovation in financial technology but also provides ample opportunities for personal and professional growth, including a generous learning budget and 25 days of holiday plus your birthday off. Join our close-knit team and contribute to making money management straightforward and cost-effective for our customers while enjoying a supportive environment that champions employee development.
StudySmarter Expert Advice🤫
We think this is how you could land First-Line IT Support Desk Analyst — Customer‑Focused
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they help customers manage their money. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! As a First-Line IT Support Desk Analyst, you'll need to think on your feet. Try mock scenarios with friends or family to get comfortable with troubleshooting common tech issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team at Equals!
We think you need these skills to ace First-Line IT Support Desk Analyst — Customer‑Focused
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the First-Line IT Support Desk Analyst role. Highlight any customer service experience and technical skills that show you can provide top-notch support.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about helping customers with their IT issues. Share specific examples of how you've successfully resolved problems in the past, showing us your customer-focused approach.
Showcase Your Communication Skills:As a first point of contact for IT support, clear communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms, as this will resonate well with our team and customers alike.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at equalsmoney
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might encounter, like troubleshooting software or hardware problems. Showing that you understand the basics will impress the interviewers and demonstrate your readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to empathise with users, as this will be key in providing excellent support.
✨Familiarise Yourself with the Company
Do some research on the company’s products and services. Understanding their payment solutions and how they help customers manage their money will allow you to tailor your answers and show genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about team dynamics, the tools they use, or opportunities for professional development. It shows you're engaged and serious about the position.
