Technicus/service monteur

Field Service Technician Midlands contracts based at Birmingham depot.

Hours: 8.00am-5.00pm Monday-Friday.

Working from our Birmingham depot to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training, this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs.

Responsibilities include:

• Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first-time fix whenever possible.
• Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
• Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the database.
• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
• Ensure the vehicle safety check and the van check sheet are done each week.
• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Requirements:

• Full UK driving licence.
• Successful enhanced DBS check, company paid for.
• An awareness and understanding of people with disabilities.
• Flexible approach to working conditions and working environment change.
• Ability to use a mobile phone to relay photographs.
• Basic computer skills for diagnostic purposes.
• Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.
• Committing to being available for short notice overtime if required necessitated by emergency response requirements.

Confidentiality:

Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Co-operation:

The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practice and departmental safety procedures are adhered to, and to attend relevant training programmes.

Infection Control:

Staff members will contribute to the prevention and control of infection through standard infection control practices and compliance with the Company infection control policy.

Equality and Diversity:

We are committed to promoting and embedding equality, diversity and inclusiveness and expect that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.