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- Tasks: Repair and service wheelchairs in the field while ensuring top-notch customer service.
- Company: Dynamic company focused on improving lives through mobility solutions.
- Benefits: Full training, competitive pay, and a supportive work environment.
- Other info: Join a team that values diversity and inclusivity.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Full UK driving licence and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Field Service Technician Midlands contracts based at Birmingham depot.
Hours: 8.00am-5.00pm Monday-Friday.
Working from our Birmingham depot to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training, this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs.
Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first-time fix whenever possible.
Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the database.
Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
Ensure the vehicle safety check and the van check sheet are done each week.
Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
Agree to undertake all training offered that is necessary to maintain the skills required for this role.
- Full UK driving licence
- Successful enhanced DBS check, company paid for.
- An awareness and understanding of people with disabilities.
- Flexible approach to working conditions and working environment change.
- Ability to use a mobile phone to relay photographs.
- Basic computer skills for diagnostic purposes.
- Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.
- Committing to being available for short notice overtime if required necessitated by emergency response requirements.
Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practice and departmental safety procedures are adhered to, and to attend relevant training programmes.
Staff members will contribute to the prevention and control of infection through standard infection control practices and compliance with the Company infection control policy.
We are committed to promoting and embedding equality, diversity and inclusiveness and expect that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.
Technician/ onderhouds-/ storingsmonteur employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician/ onderhouds-/ storingsmonteur
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring manager.
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or examples of your work that demonstrate your technical abilities. This is especially important for a role like a Field Service Technician where hands-on experience is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technician/ onderhouds-/ storingsmonteur
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technician role. Highlight any relevant experience you have with wheelchair servicing or fieldwork, and don’t forget to mention your driving licence and DBS check!
Show Off Your Skills: In your application, showcase your basic computer skills and any experience with diagnostic tools. We want to see how you can contribute to achieving that first-time fix!
Professionalism is Key: Remember to emphasise your commitment to professional customer service. Mention any past experiences where you’ve had to maintain discretion and professionalism while dealing with service users.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Equals One
✨Know Your Equipment
Familiarise yourself with the types of wheelchairs you'll be working on. Understanding the basics of both powered and manual wheelchairs will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with service users, be prepared to discuss how you would handle various customer service scenarios. Share examples from past experiences where you maintained professionalism and empathy, especially when dealing with sensitive situations.
✨Highlight Your Flexibility
This job requires a flexible approach to changing priorities. Be ready to talk about times when you've adapted to unexpected changes in your work environment or schedule. This will demonstrate your ability to thrive in a dynamic setting.
✨Understand Health & Safety Regulations
Brush up on relevant health and safety regulations, especially those related to working with vulnerable individuals. Showing that you understand the importance of these regulations will reassure the interviewer of your commitment to safety and compliance.