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Senior Wheelchair Operations Supervisor
Salary: £40,000 - £42,000 pa dependent on skills and experience
Hours 37.5 hours per week
Department: Operations
Location: Hammond Road, Bedford
Reports to: GM / RD
Direct Reports: Wheelchair Operational Team
Summary and Main Purpose
To support the Multi Service Operations Manager in the safe, effective and efficient delivery of our Wheelchair Services, ensuring operational, contractual and customer service objectives are achieved. To provide day-to-day leadership of operational teams, driving service performance, productivity, compliance and customer service excellence whilst supporting positive outcomes for service users.
Key Duties
- Support the Multi Service Operations Manager in the delivery of Wheelchair Services in line with contractual requirements, service specifications and agreed KPIs.
- Lead the day-to-day operation of Wheelchair Services, ensuring resources are effectively deployed to meet service demand.
- Manage and support operational teams involved in wheelchair provision, repair, maintenance, refurbishment, logistics and customer service activities.
- Ensure wheelchair assessments, deliveries, collections, repairs, maintenance and refurbishment activities are completed safely, efficiently and within contractual timescales.
- Monitor daily operational performance and service delivery targets, escalating risks and issues where appropriate.
- Support achievement of contractual KPIs through effective management of operational performance and resources.
- Manage day-to-day staffing levels, rota planning and resource allocation to ensure service continuity.
- Conduct team briefings, return-to-work meetings, probation reviews and performance discussions in line with Company procedures.
- Support recruitment, induction, training and development activities within operational teams.
- Promote a positive customer-focused culture and ensure a high standard of customer service is delivered at all times.
- Ensure service users receive timely and effective support throughout their journey within the Wheelchair Service.
- Work collaboratively with clinical, assessment and customer service teams to support effective service delivery.
- Ensure compliance with Company policies, procedures, contractual requirements and quality standards.
- Ensure Health & Safety requirements are adhered to and that accidents, incidents and near misses are reported and investigated appropriately.
- Support safeguarding responsibilities by ensuring concerns are escalated and managed in accordance with Company policies and procedures. xgikmsk
- Oversee stock control activities, stock accuracy and stock take processes relating to wheelchairs and associated equipment.
- Monitor operational workflow Please click on the apply button to read the full job description
Senior Wheelchair Operations Supervisor employer: Equals One
At Equals One, we pride ourselves on being an excellent employer that values teamwork and hands-on leadership. Located in Harrogate, our work culture fosters collaboration and efficiency, offering a four-day working week and competitive pay, including an unsocial hours supplement. We provide ample opportunities for employee growth and development, making this a rewarding environment for those looking to make a meaningful impact in the logistics and delivery sector.
