At a Glance
- Tasks: Support customers with sales enquiries, manage orders, and maintain product listings online.
- Company: Friendly, home-based team with global ambitions in the wellness sector.
- Benefits: Salary up to £34,000 plus benefits, flexible home working.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
- Why this job: Join a growing company and make a real impact in health and wellness.
- Qualifications: Experience in sales support or customer account management is essential.
The predicted salary is between 25000 - 34000 £ per year.
Salary £25,000 to £34,000 basic + benefits (depending on experience)
Home Based - must live in Yorkshire (for occasional meetings and training)
Monday to Friday, between the hours of 9:00am to 5:30pm
About the Company
Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.
The Role
This role would suit someone with experience in sales support, internal sales, customer account management or product support within a product-based business. Whilst knowledge of heating, plumbing, renewables or similar products would be advantageous, we are equally interested in candidates who have supported customers purchasing technical or specialist products and have experience managing enquiries through to order completion. Working as part of a small, friendly team, you will play a key role supporting customers, managing enquiries, processing orders and ensuring the smooth running of the sales administration function. This is a varied role combining customer service, sales support, CRM management, product guidance and commercial administration. You will support customers purchasing physical heating and wellness products, helping them from initial enquiry through to order completion and delivery.
Key Responsibilities
- Managing incoming customer enquiries via phone and email
- Providing product advice and guidance to customers
- Supporting the sales process from enquiry through to order completion
- Promoting and selling the company’s range of heating and wellness products
- Identifying the right products for customer requirements and upselling where appropriate
- Maintaining CRM systems, customer records and sales pipelines
- Processing quotations, orders and sales administration accurately
- Building strong relationships with customers and providing excellent service throughout the buying process
- Assisting with improving and optimising product ranges online
- Adding and maintaining products on the website (Magento), including descriptions, images and pricing
- Liaising with warehouses and shipping providers to manage deliveries, including international shipments
- Checking supplier invoices and identifying discrepancies
- Managing stock levels and placing orders with manufacturers
- Monitoring competitor pricing and market trends
- Supporting website content including blogs and product information
Skills and Experience
- Experience in sales support, internal sales, customer account management or product support
- Experience supporting customers purchasing physical products rather than services
- Confident handling customer enquiries and supporting the sales process from enquiry through to order completion
- Strong administration skills with excellent attention to detail
- Experience maintaining CRM systems and managing customer records
- Comfortable working with quotations, orders, pricing and sales administration
- Able to manage multiple priorities and work independently
- Strong customer service and communication skills
- Good commercial awareness and a proactive approach
- Comfortable working within a small business environment where responsibilities are varied
- Comfortable working in a home-based environment
- High attention to detail and strong administrative skills
- Good level of numeracy and written English
- Confident using Microsoft Outlook and Excel
- Experience with CRM/ERP systems
- Experience managing website content (Magento or similar platforms desirable)
Additional Requirements
- Dedicated home office space with reliable broadband and minimal background noise
- Previous experience working from home is advantageous
- A stable work history, with the majority of roles lasting 2+ years
Screening Questions
Please ensure your CV demonstrates:
- Longevity in previous roles (typically 2+ years)
- Experience working from home
- Use of CRM systems and managing sales pipelines
- Experience supporting customers through the sales process from enquiry to order completion
- Strong sales administration and customer account management experience
- Experience adding products to websites and managing product listings
- Understanding of pricing and margins
- Experience optimising product ranges online
- Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks)
- Proficiency in Microsoft Outlook and Excel
Additional Information
Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered.
Senior Sales Support Administrator employer: Equals One
Join a small, friendly team based in Huddersfield, where your contributions will directly impact our ambition to lead the online health and wellness market. We offer a supportive work culture that values employee growth, with opportunities for professional development and a competitive salary package, all while enjoying the flexibility of a home-based role. With a focus on customer satisfaction and teamwork, you'll thrive in an environment that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Familiarise yourself with their range of heating and wellness products so you can speak confidently about how you can support their sales process. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in sales support and customer account management makes you the perfect fit for their team. Highlight specific examples where you've successfully managed enquiries and processed orders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Senior Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in sales support and customer account management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the wellness and heating sector and how your background makes you a perfect fit for our friendly team. Keep it engaging and personal!
Showcase Your Technical Skills:Since this role involves managing CRM systems and product listings, make sure to mention your experience with these tools. We love candidates who are comfortable with technology, so don’t hold back on your tech-savvy side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Equals One
✨Know Your Products
Familiarise yourself with the company's range of heating and wellness products. Understand their features, benefits, and how they compare to competitors. This knowledge will help you confidently answer questions and demonstrate your genuine interest in the role.
✨Showcase Your Sales Support Experience
Prepare specific examples from your past roles that highlight your experience in sales support and customer account management. Be ready to discuss how you've successfully managed enquiries and processed orders, as this will be crucial for the position.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. Since you'll be handling customer enquiries, showcasing your ability to communicate effectively will be key. Consider role-playing common scenarios to build your confidence.
✨Highlight Your CRM Proficiency
Be prepared to discuss your experience with CRM systems and how you've used them to manage customer records and sales pipelines. If you have experience with Magento or similar platforms, make sure to mention it, as this will set you apart from other candidates.
