At a Glance
- Tasks: Support customers through the claims process and ensure a smooth experience.
- Company: A growing building services provider focused on insurance repairs and property restoration.
- Benefits: Flexible working hours, competitive pay, 28 days annual leave, and a company pension scheme.
- Other info: Office-based role in Rackheath with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference during stressful times for customers.
- Qualifications: Experience in claims handling and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Dependent on experience
Location: Rackheath, Norwich, office based
Flexible - full-time or part-time considered
What is on offer:
- Permanent role with full time or part time options
- Flexible working arrangements depending on experience
- Excellent rates of pay depending on experience
- 28 days annual leave including bank holidays on a pro rata basis
- Company pension scheme
About us:
A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well-organised experience for customers at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.
About the role:
We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Please note this is an office based role in Rackheath.
Responsibilities include but are not limited to:
- Coordinating and scheduling repair works for insurance claims
- Acting as a point of contact for customers, insurers, and trades
- Managing job records and claim related documentation
- Tracking progress and resolving issues where possible
- Supporting the wider team to ensure timely and efficient delivery
Skills and Experience:
- Experience in claims handling, coordination, or a similar role
- Strong organisational skills with the ability to juggle priorities
- Clear and confident communication skills
- A calm, professional approach in a fast-paced environment
- Good attention to detail and problem-solving ability
Interested? Apply now with your updated CV.
Senior Customer Service Adviser in Rackheath employer: Equals One
Join a dynamic and supportive team at our growing building services provider in Rackheath, Norwich, where we prioritise a positive work culture and customer-first approach. We offer flexible working arrangements, competitive pay, and generous annual leave, ensuring that our employees thrive both personally and professionally. As part of our commitment to employee growth, you will have the opportunity to develop your skills in a friendly environment dedicated to delivering exceptional service during challenging times for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Adviser in Rackheath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equals One. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equals One before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Adviser in Rackheath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equals One:Your cover letter is your chance to shine! Tell us why you want to work at Equals One specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equals One!
How to prepare for a job interview at Equals One
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
