Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through the claims process and ensure a smooth experience.
- Company: A growing building services provider focused on insurance repairs.
- Benefits: Flexible working hours, competitive salary, and 28 days annual leave.
- Other info: Dynamic office environment with opportunities for both full-time and part-time roles.
- Why this job: Join a supportive team and make a real difference for customers in need.
- Qualifications: Experience in claims handling and strong organisational skills.
Claims/Customer Service Adviser Salary: £26,500 FTE (pro rata for part-time hours)
Location: Rackheath, Norwich, office based
Flexible- full-time or part-time considered
What is on offer:
- Permanent role with full time or part time options
- Flexible working arrangements depending on experience
- Excellent rates of pay depending on experience
- 28 days annual leave including bank holidays on a pro rata basis
- Company pension scheme
About us:
A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well-organised experience for customers at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.
About the role:
We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment.
Responsibilities include but are not limited to:
- Coordinating and scheduling repair works for insurance claims
- Acting as a point of contact for customers, insurers, and trades
- Managing job records and claim related documentation
- Tracking progress and resolving issues where possible
- Supporting the wider team to ensure timely and efficient delivery
Skills and Experience:
- Experience in claims handling, coordination, or a similar role
- Strong organisational skills with the ability to juggle priorities
- Clear and confident communication skills
- A calm, professional approach in a fast-paced environment
- Good attention to detail and problem-solving ability
Interested? Apply now with your updated CV.
Claim/Customer Service Advisor in Rackheath employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claim/Customer Service Advisor in Rackheath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance or customer service sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that align with their customer-first philosophy. This will show them you’re a great fit!
✨Tip Number 3
Practice your communication skills! Since this role is all about clear and confident communication, consider doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our supportive team at StudySmarter.
We think you need these skills to ace Claim/Customer Service Advisor in Rackheath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in claims handling or customer service to show us you’re the right fit for our team.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to express your enthusiasm for the role and how your values align with our customer-first approach. We love seeing genuine interest!
Show Off Your Organisational Skills: Since this role requires juggling multiple tasks, give examples in your application of how you've successfully managed priorities in past jobs. We want to see your organisational prowess!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Equals One
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Claims/Customer Service Adviser, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. This will demonstrate your proactive and customer-first approach.
✨Practice Clear Communication
In this role, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations related to claims handling. Think about potential challenges you might face and how you would resolve them. This will show your problem-solving abilities and calm approach in a fast-paced environment.