At a Glance
- Tasks: Support customers through the claims process and handle enquiries with a friendly approach.
- Company: A growing building services provider focused on insurance repairs and property restoration.
- Benefits: Flexible working hours, competitive pay, 28 days annual leave, and a company pension scheme.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a supportive team and make a real difference in customers' lives during stressful times.
- Qualifications: Customer-focused attitude and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Salary: Dependent on experience
Location: Rackheath, Norwich, office based
Flexible - full-time or part-time considered
What is on offer:
- Permanent role with full time or part time options
- Flexible working arrangements depending on experience
- Excellent rates of pay depending on experience
- 28 days annual leave including bank holidays on a pro rata basis
- Company pension scheme
About us:
A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well-organised experience for customers at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.
About the role:
We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience.
Senior Customer Service Adviser in Norfolk employer: Equals One
Join a dynamic and supportive team at our growing building services provider in Rackheath, Norwich, where we prioritise a positive work culture and employee well-being. With flexible working arrangements, competitive pay, and generous annual leave, we are committed to fostering your professional growth while ensuring you can deliver exceptional service to our customers during their time of need.
