Equals One is seeking an experienced Complaints Manager to lead the resolution of customer complaints on-site at Liverpool/Speke. The role involves owning escalations, driving process improvements and delivering clear insights to leadership.
You will work hands-on in a fast-paced, growing business with a national supplier network. The ideal candidate has strong investigation and communication skills, with a track record of resolving complex issues and improving customer experience.
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On-Site Complaints & Escalations Lead in Liverpool employer: Equals One
At Equals One, we pride ourselves on being an excellent employer that values teamwork and hands-on leadership. Located in Harrogate, our work culture fosters collaboration and efficiency, offering a four-day working week and competitive pay, including an unsocial hours supplement. We provide ample opportunities for employee growth and development, making this a rewarding environment for those looking to make a meaningful impact in the logistics and delivery sector.
