At a Glance
- Tasks: Manage key customer relationships and drive account growth in a fast-paced environment.
- Company: Ambitious UK business in the fleet and automotive sector with a supportive culture.
- Benefits: Competitive salary, bonus, car allowance, and opportunities for visible impact.
- Other info: Dynamic role with excellent career growth potential and a positive work environment.
- Why this job: Join a growing team and shape customer experience while making a real difference.
- Qualifications: Experience in account management or B2B roles, strong communication skills, and data-savvy.
Location: Liverpool Office with regular UK travel
Salary: £45,000 – £55,000 + Bonus + Car Allowance
We are recruiting for a small, growing and ambitious UK business operating within the fleet and automotive sector, supporting commercial customers nationwide through a fast-moving and highly service focused environment. This is a high-visibility commercial role where you will take ownership of key customer relationships, drive account growth and work closely with operations and senior leadership to help shape service delivery, customer experience and long-term commercial success within a fast-moving fleet environment. The role would suit someone who enjoys building relationships, influencing operational performance and being genuinely involved in how a business grows and develops. We are looking for someone positive, commercially minded and motivated by making a visible impact.
Key Responsibilities
- Manage and develop relationships with key fleet and commercial customers
- Drive account growth, retention and long-term customer value
- Lead customer review meetings and present performance insights and improvement plans
- Work closely with operational teams to ensure smooth service delivery and SLA performance
- Work closely with senior leadership to support customer retention, operational improvement and commercial growth
- Build credibility and trust with customers by proactively identifying solutions, improvements and opportunities for added value
- Manage escalations and identify opportunities for service improvement
- Support onboarding of new customers and ensure operational requirements are embedded effectively
- Use data, KPIs and reporting to identify trends, risks and commercial opportunities
Skills & Experience
- Essential that you have experience within account management, commercial or B2B customer roles
- Strong communication and presentation skills
- Commercially minded with the ability to build long-term relationships
- Comfortable working with data, KPIs and performance metrics
- Experience within fleet, automotive, logistics, service or operationally focused environments is essential
- Organised, proactive and solutions-focused
This is an excellent opportunity to join a growing business with a strong leadership team, a supportive culture and genuine scope to make a visible impact within a commercially important role.
Key Account Manager in Liverpool employer: Equals One
Join a dynamic and ambitious team in Liverpool, where your role as a Key Account Manager will not only allow you to build meaningful relationships with key customers but also contribute significantly to the growth of the business. With a supportive work culture that prioritises employee development and a strong leadership team, you'll have the opportunity to make a tangible impact while enjoying competitive benefits including a bonus and car allowance. This is more than just a job; it's a chance to be part of a fast-paced environment that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fleet and automotive sector. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practice common interview questions, especially around account management and customer relationships, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Key Account Manager role!
We think you need these skills to ace Key Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any relevant achievements that showcase your ability to build relationships and drive growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've influenced operational performance and contributed to customer success in previous roles.
Showcase Your Data Skills:Since the role involves working with data and KPIs, don’t forget to mention your experience with these. Provide examples of how you've used data to identify trends or improve service delivery in past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Equals One
✨Know Your Numbers
Since the role involves working with data, KPIs, and performance metrics, make sure you brush up on relevant statistics from your previous roles. Be ready to discuss how you've used data to drive account growth or improve customer relationships.
✨Showcase Your Relationship Skills
This position is all about building and maintaining strong customer relationships. Prepare examples of how you've successfully managed key accounts in the past, focusing on your communication and presentation skills.
✨Understand the Fleet and Automotive Sector
Familiarise yourself with the latest trends and challenges in the fleet and automotive industry. This knowledge will not only impress your interviewers but also help you demonstrate your commercial mindset and ability to identify opportunities for improvement.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing escalations or leading customer review meetings. Think through your approach to these scenarios and be ready to articulate your thought process clearly.
