Customer Implementations and Training Lead
Salary circa 40k dependent on skills and experience + performance-based bonus
Hybrid – must be able to commute to Leeds office
Type: Full-time, Permanent
We are a fast-growing digital learning and employee engagement company solving the problem of Workforce Readiness. Our SaaS platform empowers enterprise clients across all industries, from automotive to financial services, to measure and activate both employee sentiment and knowledge like never before. We are scaling rapidly, backed by a culture that values innovation, integrity, and measurable impact.
As a Customer Implementation and Training Lead reporting to the Head of Customer Operations, you will own the complete onboarding journey for enterprise customers, from contract signature through to successful go-live. You will manage multiple complex implementation projects, coordinate internal and client stakeholders, deliver customer training, and ensure every customer has an exceptional onboarding experience.
This is a ‘hands-on' role, you will be responsible for demonstrating the SaaS platform, training and integration from concept through to fulfilment.
The Role
You'll be managing complex, multi-stakeholder rollouts often into regulated industries with incumbent systems, fragmented internal ownership, and competing timelines. You'll need to hold the critical path, influence without authority, and make good decisions with incomplete information.
Day-to-day, the role encompasses scoping configuration requirements, building implementation plans, running stakeholder sessions, coordinating with product and engineering on technical dependencies, and writing the client-facing communications that keep momentum when things slow down.
In addition to the above, the role will also require the individual to become a product expert and deliver enablement/training sessions to new and existing customers alike. This will cover front to back sessions as well as ad-hoc product update training to the install base.
Key Responsibilities
Full implementation lifecycle from kick-off through to go-live and CS handover.
Discovery and scoping calls to translate client requirements into configuration decisions.
Implementation plans and project trackers maintained in real time
Stakeholder management across...
Customer Implementations and Training Lead in Leeds employer: Equals One
At Equals One, we pride ourselves on being an excellent employer that values teamwork and hands-on leadership. Located in Harrogate, our work culture fosters collaboration and efficiency, offering a four-day working week and competitive pay, including an unsocial hours supplement. We provide ample opportunities for employee growth and development, making this a rewarding environment for those looking to make a meaningful impact in the logistics and delivery sector.
