At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join Wild's Bakery, a family-run business with a passion for great food.
- Benefits: Earn £12.71 per hour, rising to £13.22, plus 40% staff discount and pension scheme.
- Other info: Flexible shifts, including weekends, with opportunities for personal growth.
- Why this job: Be part of a fun, supportive environment while making customers smile every day.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 12 - 13 £ per hour.
Hourly rate £12.71 rising to £13.22 ph + benefits after training completion.
4 days out of 7 per week (including alternate weekends and some bank holidays).
Here at Wild’s it’s all about creating a great and personal experience for all of our customers based on our family business values. We have a diverse portfolio of bakery takeaway shops (with seating) from town centres to smaller village shops as well as boutique bakery shops with cafes in the heritage villages of Haworth and Saltaire.
Job Purpose
To support the successful running of a Wilds Bakery shop, leading and motivating a team which works together to achieve targets and provides a fantastic shopping experience to our valued customers.
Key Accountabilities
- Deliver a swift and friendly service to every customer consistently.
- Achieve high standards to meet customers’ expectations.
- Act as Shop Manager leading and motivating a team to achieve sales targets, controlling stock and meeting high standards of customer service, display and hygiene.
- Responsible for running shift throughout the day, cashing up and opening and closing the shop.
- Encourage a hardworking but fun environment in which your team members can fulfil their potential.
- Prepare food, handle money, use the till and keep displays vibrant and the shop clean and tidy.
- Work on the ovens, cooking pies, pasties and a range of hot food – when required.
- Upsell appropriately to customers to increase shop sales.
Skills, know-how and experience
- Proven track record of experience in customer service, ideally in a retail or catering background.
- Ability to retain and remember orders for an efficient and swift customer experience.
- Ability to multi-task and work as a team for the successful running of your shop.
- Efficient planning, organisational and numeracy skills.
- Leadership skills to inspire your team to deliver great results.
- Ability to be self-motivated and enthusiastic about Wilds Bakery and our sales/products.
- Excellent communication skills.
Hourly Rate: £12.71 rising to £13.22 ph + benefits after training completion. 40% Staff Discount; you will automatically join our pension scheme which is a great way to save for retirement.
Shop Team Leader in Keighley employer: Equals One
At Wild's Bakery, we pride ourselves on fostering a supportive and vibrant work culture that values teamwork and personal growth. As a Shop Team Leader, you will enjoy competitive pay, generous staff discounts, and the opportunity to lead a passionate team in creating memorable customer experiences in our charming bakery shops. With a commitment to employee development and a fun, family-oriented atmosphere, Wild's Bakery is an excellent place to build your career while enjoying the unique charm of our heritage locations.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Team Leader in Keighley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wild's Bakery on social media or their website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a fantastic shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a team leader before, think about times when you've motivated others or taken charge in a group setting. Highlighting these experiences can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the Wild's Bakery family. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Team Leader in Keighley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing a fantastic experience for customers. Share any relevant experiences that highlight your customer service skills and how you can bring that passion to Wild's Bakery.
Highlight Your Leadership Skills:As a Shop Team Leader, you'll be motivating a team. Make sure to include examples of how you've successfully led a team in the past. We want to see your ability to inspire others and create a fun working environment!
Be Specific About Your Experience:Don’t just say you have retail or catering experience; tell us about it! Mention specific roles, responsibilities, and achievements that relate to the job description. This helps us see how you fit into our team at Wild's.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Equals One
✨Know the Company
Before your interview, take some time to research Wild’s Bakery. Understand their values, the types of products they offer, and what makes them unique in the bakery industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shop Team Leader, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can create a fun yet hardworking environment that aligns with Wild's family business values.
✨Demonstrate Customer Service Excellence
Since delivering a fantastic shopping experience is key, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer or resolved a challenging situation. This will illustrate your commitment to high standards and customer satisfaction.
✨Practice Multi-tasking Scenarios
In a busy shop environment, multi-tasking is essential. Think of scenarios where you've had to juggle multiple responsibilities, like managing a team while ensuring customer orders are fulfilled efficiently. Practising these examples will help you convey your ability to handle the fast-paced nature of the role.
