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- Tasks: Provide IT support, resolve technical issues, and assist users with a can-do attitude.
- Company: Join a leading MSP with over 20 years of experience in modern IT solutions.
- Benefits: Competitive salary, on-the-job training, and opportunities for promotion.
- Why this job: Kickstart your IT career in a supportive environment with real growth potential.
- Qualifications: Excellent communication skills and a willingness to learn; prior IT experience is a bonus.
- Other info: Smart casual dress code and immediate start available.
The predicted salary is between 24000 - 27000 £ per year.
Salary: £24,000 to £27,000 per annum dependent on skills and experience
Location: Wingerworth, Chesterfield, S42 6QW
Office based only, no option for hybrid working. Own transport and UK driving licence essential.
Our client is a leading MSP with over 20 years experience, founded in 2001. Our aim is to help improve your business and work-life balance through modern IT solutions by offering world-class levels of customer service and working with leading partners. Our portfolio features brands such as Microsoft, OpenText, and 3CX, enabling us to provide a huge variety of software and hardware options.
We are growing our team and are looking for an additional IT Support Technician. This is a solely in-person role, with no option for remote working. Prior experience in a similar job is beneficial, but we care more about the individual rather than experience. On-the-job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, with the option of promotion above this for the right person. We operate a smart casual dress code. Occasional travel for work to client sites may be required. Immediate start available.
This is an ideal position for someone wanting to get into an IT role after their first job or moving from an existing Level 1 position at an IT firm.
What we are looking for:
- Excellent communication skills.
- Excellent data capture.
- Can-do and willing to help attitude.
- Good end user patience.
- Ability to keep calm under pressure.
- Attentive nature.
- Keeping with a neat and tidy working policy.
Your responsibilities will include:
- Answering incoming technical calls.
- Raising and logging tickets.
- Resolving technical problems with end users.
- Helping users over the phone and email.
- Remotely controlling users' PCs to resolve issues.
- Communicating with suppliers/partners to resolve problems.
- Escalating problems where needed.
- Configuration of new client hardware.
Experience required:
- Previous office work experience.
- Email use for business purposes.
- Phone handling.
- UK Driver's license & access to or use of your own car required.
Additional desirable experience:
- Previous experience working in an IT Support environment.
- Microsoft Azure cloud environments.
- 3CX telephony administration.
- Apple Mac user administration.
- Sage administration.
- History of working with Microsoft Windows network environments.
- Server administration.
- Network administration.
Must haves/Screening questions:
- Must be able to work legally in the UK.
- Must be comfortable in a permanent office environment.
- Must be able to reliably commute to our office location.
- Must have their own or access to a vehicle and a UK driver's license.
- Must have some form of prior work experience; specific IT experience is a bonus but not essential.
If you feel that you possess the relevant skills and experience then please send your CV by return. Not open to agencies.
IT Support Technician - On-Site, Training & Growth employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - On-Site, Training & Growth
✨Tip Number 1
Get to know the company! Research their values, culture, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with end users, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. During interviews, you might be asked to troubleshoot a common IT issue on the spot. Brush up on your technical knowledge and think through your approach before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace IT Support Technician - On-Site, Training & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant IT support experience, even if it's from a different role, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to the team. Keep it concise but make sure to show off your 'can do' attitude.
Show Off Your Soft Skills: While technical skills are important, we also value soft skills like patience and the ability to stay calm under pressure. Make sure to include examples of how you've demonstrated these traits in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Equals One
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around Microsoft products and basic troubleshooting techniques. Being able to discuss these confidently will show that you're ready to tackle the role head-on.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with end users, practice explaining technical concepts in simple terms. Think about how you would help someone who isn’t tech-savvy understand a problem or solution.
✨Demonstrate Your Problem-Solving Attitude
Prepare examples from your past experiences where you’ve successfully resolved issues or helped others. Highlighting your 'can-do' attitude will resonate well with the interviewers.
✨Dress Smart Casual
Remember, the company has a smart casual dress code. Dressing appropriately not only shows respect for the workplace culture but also helps you feel more confident during the interview.