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- Tasks: Provide IT support, resolve technical issues, and assist users with their tech needs.
- Company: Leading MSP with over 20 years of experience in delivering top-notch IT solutions.
- Benefits: Salary up to £27,000, smart casual dress code, and opportunities for promotion.
- Why this job: Kickstart your IT career with hands-on training and a supportive team environment.
- Qualifications: Excellent communication skills and a can-do attitude; prior IT experience is a plus.
- Other info: Immediate start available; must have own transport and UK driving licence.
The predicted salary is between 24000 - 27000 £ per year.
Salary: £24,000 to £27,000 per annum dependent on skills and experience
Location: Wingerworth, Chesterfield, S42 6QW
Office based only – no option for hybrid working. Own transport and UK driving licence essential.
Our client is a leading MSP with over 20 years’ experience, being founded back in 2001. Our aim is to help improve your business and work-life balance through modern IT solutions by offering world-class levels of customer service and working with leading partners. Our portfolio of industry-leading solutions features brands such as Microsoft, OpenText and 3CX, enabling us to provide a huge variety of software and hardware options.
We are growing our team and are looking for an additional IT Support Technician. This is a solely in-person role, with no option for remote working. Commute to our offices in Wingerworth Chesterfield is required. Prior experience in a similar job is beneficial, but not entirely necessary; we care more about the individual rather than experience. On-the-job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, with the option of promotion above this possible for the right person.
We operate a company dress code of smart casual (shirt/jumper, black jeans/chinos/suit trousers – upon employment you will receive Greenfrog branded clothing). Occasional travel for work to client sites may be required. Immediate start available. This is an ideal position for someone wanting to get into an IT role after their first job or moving from an existing ‘Level 1’ position at an existing IT firm.
What we are looking for:
- Excellent communication skills.
- Excellent data capture.
- Can do and willing to help attitude.
- Good end user patience.
- Ability to keep calm under pressure.
- Attentive nature.
- Keeping with a neat and tidy working policy.
Your responsibilities will include:
- Answering incoming technical calls.
- Raising and logging tickets.
- Resolving technical problems with end users.
- Helping the users over the phone and email.
- Remotely controlling users' PCs to resolve issues.
- Communicating with suppliers/partners to resolve problems.
- Escalating problems where needed.
- Configuration of new client hardware.
Experience required:
- Previous office work experience.
- Email use for business purposes.
- Phone handling.
- UK Driver’s license & access to or use of your own car required.
Additional desirable experience:
- Previous experience working in an IT Support environment.
- Microsoft Azure cloud environments.
- 3CX telephony administration.
- Apple Mac user administration.
- Sage administration.
- History of working with Microsoft Windows network environments.
- Server administration.
- Network administration.
Must haves/Screening questions:
- Must be able to work legally in the UK.
- Must be comfortable in a permanent office environment.
- Must be able to reliably commute to our office location.
- Must have their own or access to a vehicle and a UK driver's license.
- Must have some form of prior work experience; specific IT experience is a bonus but not essential.
If you feel that you possess the relevant skills and experience then please send your CV by return. Not open to agencies.
IT Support Technician employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get to know the company before your interview! Research their services, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common IT support scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your 'can do' attitude! Be ready to share examples of how you've helped others in the past, even if it's not directly related to IT. Employers love candidates who are proactive and willing to lend a hand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight any relevant office work experience and communication skills, as these are key for us.
Show Your Personality: We want to see who you are beyond your qualifications. Include a brief personal statement or cover letter that showcases your 'can do' attitude and willingness to help others.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your previous roles and responsibilities.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Equals One
✨Know Your Tech Basics
Brush up on your knowledge of common IT support tools and systems, especially those mentioned in the job description like Microsoft Azure and 3CX. Even if you haven't worked with them directly, showing that you're familiar with these technologies can impress the interviewer.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you'd help a non-technical user with a problem, so think about examples from your past experiences where you've done just that.
✨Demonstrate Your Problem-Solving Attitude
Prepare to discuss scenarios where you've faced challenges and how you approached solving them. Highlight your 'can do' attitude and willingness to help, as these traits are highly valued in IT support roles.
✨Dress Smart Casual
Remember, the company has a smart casual dress code. Dressing appropriately shows that you respect their culture and are serious about the position. A neat appearance can make a great first impression!