At a Glance
- Tasks: Support customers and internal teams by managing enquiries and processing orders.
- Company: Dynamic company focused on excellent customer service and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Great chance to develop skills in a fast-paced, collaborative setting.
- Why this job: Join a team where your contributions directly enhance customer satisfaction.
- Qualifications: Experience in customer service or sales support is preferred.
The predicted salary is between 25000 - 32000 € per year.
Permanent, Full time Competitive salary dependent on experience Bradford (Euroway) – office based
Objective of the Role
To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.
Main tasks
- Sales administration
- Customer service
Responsibilities/ Authority
- Deliver excellent customer service via telephone, email and face-to-face interactions
- Respond promptly and professionally to customer enquiries and requests
- Handle customer complaints efficiently, ensuring issues are resolved in a timely manner
- Provide accurate product, pricing and delivery information to customers
- Process customer orders, applications, forms and account requests accurately
- Set up and maintain customer accounts and records within internal systems
- Carry out customer verification and compliance checks where required
- Manage customer accounts and maintain strong ongoing relationships
- Coordinate with internal departments to ensure smooth order processing and service delivery
- Organise workload effectively to meet customer deadlines and expectations
- Escalate unresolved issues to the appropriate department or team member when necessary
- Maintain accurate records of customer interactions, enquiries, complaints and actions taken
- Prepare and distribute customer activity and service reports as required
- Maintain and update customer databases and administrative records
- Follow up with customers to ensure satisfaction and resolution of queries
- Support continuous improvement by providing feedback on customer service processes and efficiencies
- Contribute to business projects and wider team initiatives when requested
- Support, supervise and coach apprentices where applicable
Education
- High school diploma, general / commercial education degree or equivalent
- Numeric, oral and written language applications
Skills & Experience
Professional Experience
- Previous experience within customer service, internal sales, sales support or a similar commercial role
- Minimum of 1 year’s relevant experience preferred
Technical & Specialist Skills
- Good working knowledge of Microsoft Office, including Excel and Word
- Experience using ERP systems such as SAP, BPCS or similar business systems
- Confident using email communication platforms such as Outlook
- Understanding of customer service principles and best practices
- Strong administrative and data entry skills with good typing accuracy
- Comfortable using a range of computer systems and applications
- Product knowledge or the ability to quickly learn technical product information
Problem Solving & Organisational Skills
- Strong problem-solving and analytical abilities
- Able to prioritise workload and manage multiple tasks effectively
- High attention to detail and accuracy
- Strong organisational and data management skills
Personal Attributes
- Excellent interpersonal and communication skills, both verbal and written
- Strong listening and customer service skills
- Proactive, adaptable and able to use initiative
- Calm and professional under pressure
- Positive and collaborative team player
- Fluent English language skills; additional languages would be advantageous
Interested? Please send your CV by return.
Internal Sales Specialist employer: Equals One
As an Internal Sales Specialist at our Bradford location, you will thrive in a supportive and dynamic work environment that prioritises excellent customer service and teamwork. We offer competitive salaries, opportunities for professional growth, and a culture that values collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Internal Sales Specialist role. Think about your past experiences and how they relate to the job description, and rehearse it until it feels natural.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales support experience, as well as any relevant technical skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Internal Sales Specialist role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Equals One
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role. Brush up on any technical details that might come up during the interview.
✨Practice Customer Interactions
Since the role involves a lot of customer service, practice how you would handle various customer scenarios. Think about how you would respond to complaints or tricky enquiries. Role-playing with a friend can be a great way to prepare for this.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Use specific examples from your past experience to illustrate your organisational skills. This will demonstrate your ability to handle multiple tasks effectively, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows that you're engaged and interested in the company. You might ask about the team dynamics or how success is measured in the role. It’s a great way to leave a positive impression!
