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- Tasks: Provide top-notch technical support and manage customer needs in PCB manufacturing.
- Company: Join a leading PCB specialist with a strong focus on customer service.
- Benefits: Starting salary of £25k, clear career progression, and supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and learning.
- Why this job: Be part of an innovative team and develop your technical skills while making a real impact.
- Qualifications: Strong communication skills and a keen interest in PCB manufacturing.
The predicted salary is between 25000 - 25000 £ per year.
Salary starting at £25k (with a clear pathway to develop technical knowledge and performance). Full Time, Permanent. Harrogate (HG2) Sector – PCB Manufacturing & Supply.
Are you someone that likes to make things happen? Are you organised and customer focused? If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist. Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCBs. Following continued growth, we are looking for a Junior Technical Support Engineer to join our team who is focused on providing a first-class service to manage our customers’ needs.
We put customer service at the heart of what we do and working from our offices in Harrogate, you will provide dedicated technical support and build strong relationships with our ever-expanding consumer base.
General Job Description
The Junior Technical Support Engineer provides assistance with the end-to-end engineering process across a wide range of PCB technologies. This role acts as a key technical link between customers and global PCB manufacturing partners, supporting the review of PCB designs, resolution of engineering queries, and the controlled release of products into production.
The role has a strong focus on the Engineering Query (EQ) process, where you will work closely with both customers and factories to help ensure PCB designs are fully manufacturable while continuing to meet functional and performance requirements. You will be supported by senior engineers as you develop your technical knowledge and confidence in managing EQ discussions.
Duties include:
- Supporting and increasingly taking ownership of the Engineering Query (EQ) process.
- Support and review customer orders against approved quotations (price, lead time, Incoterms, issue levels).
- Check customer data packs using CAM software.
- Support EQ discussions between customer and factory.
- Assist with production release after EQ approval.
- Manage and store approved data within the CRM system.
- Working with internally and externally based colleagues to develop and grow technical knowledge.
- Undertake any other reasonable duties required in line with capabilities and the needs of the company and its customers.
You will possess:
- Excellent verbal & written communication skills.
- A structured and independent way of thinking.
- Experience and confidence in general computer-based systems with a willingness to learn CAM and CRM systems.
- Strong attention to detail.
- Ability to work in an open-office environment.
- A desire to progress.
Work Experience Requirements
- Interest in PCB manufacturing.
Education Requirements:
- GSCE minimum (or equivalent).
Junior Technical Support Engineer in Harrogate employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the PCB industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common technical support scenarios. Think about how you’d handle customer queries and technical issues, as this will show your problem-solving skills.
✨Tip Number 3
Show your passion for PCB manufacturing! When chatting with potential employers, share your interest in the field and any relevant projects or experiences you've had. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for enthusiastic candidates who want to grow with us. Your next opportunity could be just a click away!
We think you need these skills to ace Junior Technical Support Engineer in Harrogate
Some tips for your application 🫡
Show Your Passion for PCB: Let us know why you're interested in PCB manufacturing! A genuine enthusiasm for the industry can really make your application stand out. Share any relevant experiences or projects that sparked your interest.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Junior Technical Support Engineer role. Highlight your communication skills and attention to detail, as these are key for the position. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at Fineline VAR.
How to prepare for a job interview at Equals One
✨Know Your PCB Basics
Before the interview, brush up on your knowledge of PCB manufacturing and technologies. Familiarise yourself with common terms and processes related to PCBs, as this will show your genuine interest in the role and help you engage in technical discussions.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. Consider preparing examples of how you've effectively communicated in past roles or projects, especially in a technical context.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, particularly in technical scenarios. Think of specific instances where you've resolved issues or improved processes, as this will highlight your analytical skills and ability to manage engineering queries.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s EQ process and how they support their engineers' development. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career aspirations.