At a Glance
- Tasks: Provide top-notch technical support and manage customer needs in PCB technologies.
- Company: Join a growing team in a vibrant office in Harrogate.
- Benefits: Starting salary of £25k with clear pathways for growth and development.
- Other info: Collaborative environment with support from senior engineers for your growth.
- Why this job: Be the key link between customers and global partners, making a real impact.
- Qualifications: Confidence in computer systems and a willingness to learn new software.
The predicted salary is between 25000 - 25000 € per year.
Salary starting at £25k (with a clear pathway to develop technical knowledge and performance). Full Time, Permanent.
Following continued growth, we are looking for a Junior Technical Support Engineer to join our team who is focused on providing a first-class service to manage our customers’ needs. We put customer service at the heart of what we do and working from our offices in Harrogate, you will provide dedicated technical support and build strong relationships with our ever-expanding consumer base.
The Junior Technical Support Engineer provides assistance with the end-to-end engineering process across a wide range of PCB technologies. This role acts as a key technical link between customers and global PCB manufacturing partners, supporting the review of PCB designs, resolution of engineering queries, and the controlled release of products into production.
The role has a strong focus on the Engineering Query (EQ) process, where you will work closely with both customers and factories to help ensure PCB designs are fully manufacturable while continuing to meet functional and performance requirements. You will be supported by senior engineers as you develop your technical knowledge and confidence in managing EQ discussions.
- Check customer data packs using CAM software
- Manage and store approved data within the CRM system
- Experience and confidence in general computer-based systems with a willingness to learn CAM and CRM systems
- Ability to work in an open-office environment
Junior/Experienced Technical Support Engineer in Harrogate employer: Equals One
As a Junior Technical Support Engineer at our Harrogate office, you will be part of a dynamic team that prioritises customer service and technical excellence. We offer a supportive work culture with clear pathways for professional development, ensuring you gain valuable skills in PCB technologies while building strong relationships with our clients. Our commitment to employee growth, combined with the vibrant community of Harrogate, makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior/Experienced Technical Support Engineer in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. We want you to feel confident when discussing how you'd handle engineering queries or customer interactions.
✨Tip Number 3
Show off your passion for tech! During interviews, share any personal projects or experiences that highlight your problem-solving skills and eagerness to learn. It’s all about demonstrating your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior/Experienced Technical Support Engineer in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Technical Support Engineer role. Highlight any relevant technical support experience or customer service roles you've had, as we love seeing how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how you can help us provide first-class service. Don’t forget to mention your eagerness to learn and grow with us at StudySmarter.
Show Off Your Technical Skills:If you have experience with PCB technologies or CAM/CRM systems, make sure to mention it! Even if you're still learning, showing your willingness to dive into these areas will impress us and show your commitment to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Equals One
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to PCB technologies. Familiarise yourself with common engineering queries and the end-to-end engineering process. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, be prepared to discuss your previous experiences where you provided excellent support. Think of specific examples that highlight your ability to build strong relationships and resolve issues effectively.
✨Familiarise Yourself with CAM and CRM Systems
Even if you haven't used CAM or CRM systems before, showing a willingness to learn can set you apart. Do a bit of research on these systems and mention any similar software you've used in the past during your interview.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
