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- Tasks: Provide technical support for saunas and steam rooms, helping customers with installation and troubleshooting.
- Company: Join Aqualine, a leading supplier in wellness equipment with ambitious growth plans.
- Benefits: Competitive salary, bonus, home-based work, and opportunities for professional development.
- Why this job: Be the go-to expert in a friendly team and make a real impact on customer satisfaction.
- Qualifications: 2+ years in electrical or heating roles, with strong problem-solving and communication skills.
- Other info: Enjoy a dynamic work environment with excellent career growth potential.
The predicted salary is between 26000 - 35000 £ per year.
Salary: £26,000 to £35,000 DOE + bonus + benefits
Location: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)
Hours: Monday to Friday, 9:00am – 5:30pm
Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands-on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team.
The Role
- You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault-finding and product selection.
- Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.
Key Responsibilities
- Handling inbound technical and sales enquiries by phone and email
- Advising customers and installers on electrical connections, heating requirements, controls and safe installation
- Troubleshooting faults on sauna heaters, steam generators and control systems
- Guiding customers through real-world installation scenarios and problem solving
- Recommending suitable products and accessories, upselling where appropriate and closing sales
- Processing orders and updating customer records
- Coordinating with warehouse and suppliers on stock and deliveries
- Creating simple technical guides, videos and articles for customers and staff
- Developing internal technical training materials and installation resources
- Providing technical training to existing and new team members
Essential Skills & Experience
- Minimum 2 years in a practical electrical, heating, installation or service engineer role
- Formal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent)
- Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis
- Comfortable speaking to customers and installers on the phone
- Strong problem-solving ability and logical approach
- Good written English and attention to detail
- Basic IT skills (email, Excel, CRM systems)
Desirable (but not essential)
- Experience with sauna, steam room, HVAC, spa, pool, or similar equipment
- Background in domestic or commercial installation environments
- Interest in wellness, lifestyle or home improvement products
Requirements
- Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield
- Proven, stable employment history
- Dedicated home office with reliable wired internet connection
- Prior experience working remotely
- Exclusive commitment to Aqualine (no other employment or side businesses)
- References and background checks will be carried out in line with GDPR and insurance requirements
Why Join Aqualine?
We are a small, friendly, ambitious team with big growth plans. You’ll play a key role in shaping our technical support function and will be trusted as the in-house expert. If you enjoy practical problem solving and helping customers get things right first time, you’ll thrive here.
Technical Support Advisor - Heating in Halifax employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - Heating in Halifax
✨Tip Number 1
Get to know the company inside out! Research Aqualine's products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for saunas and steam rooms.
✨Tip Number 2
Practice your technical explanations! Since you'll be advising customers on installations and troubleshooting, make sure you can clearly explain complex concepts in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Aqualine team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Technical Support Advisor - Heating in Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in electrical, heating, or installation roles. We want to see how your background fits with the Technical Support Advisor position, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your hands-on experience can benefit our team. We love seeing enthusiasm and a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can think on their feet, so share those stories that demonstrate your logical approach and troubleshooting abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Aqualine family!
How to prepare for a job interview at Equals One
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and heating systems. Be prepared to discuss specific scenarios you've encountered in previous roles, especially those involving fault diagnosis and installation challenges.
✨Show Your Problem-Solving Skills
During the interview, be ready to demonstrate your problem-solving abilities. Think of examples where you've successfully troubleshot issues or guided customers through complex installations. This will show that you can think on your feet and provide practical solutions.
✨Communicate Clearly
Since you'll be advising customers and colleagues, practice explaining technical concepts in simple terms. Use clear language and avoid jargon when possible. This will help the interviewers see that you can effectively communicate with both technical and non-technical audiences.
✨Be Enthusiastic About Wellness
Aqualine is all about wellness products, so express your interest in this area during the interview. Share any personal experiences or insights you have about saunas, steam rooms, or similar equipment. Showing genuine enthusiasm can set you apart from other candidates.
