At a Glance
- Tasks: Deliver top-notch customer service and coordinate solutions for our clients.
- Company: Join Tyrenet, a dynamic team in the automotive industry.
- Benefits: Competitive salary, performance bonuses, and flexible shifts.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27476 - 27476 £ per year.
Customer Services Coordinator – Flexible Shift Patterns
Location: Liverpool, Estuary Business Park
Full-Time – On-site
Salary: £26 – 28k (DOE) + Performance bonus
Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.
The Challenge
As a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.
The Approach
We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.
Key Responsibilities
- Handle incoming calls from customers, providing reassurance and clear communication
- Use internal systems to log and manage cases efficiently
- Coordinate roadside assistance with external tyre partners
- Monitor progress and keep customers updated throughout
- Close cases and ensure accurate record-keeping
- Support the Operations Manager and team with daily operational tasks
- Identify opportunities to improve processes or service delivery
The Candidate
We’re looking for someone who brings:
- Customer service experience (ideally in automotive, logistics, or another fast-paced environment)
- Strong communication skills with a calm, friendly approach
- Confidence under pressure and the ability to manage difficult conversations professionally
- Excellent attention to detail and accurate case management
- Confidence using IT systems and learning new tools
- A proactive, team-oriented attitude
- Flexibility to work occasional weekend shifts preferred.
Equity, Diversity & Inclusion
At Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.
Customer Services Coordinator — Flexible Shifts & 24/7 Support employer: Equals One
Join a forward-thinking company dedicated to sustainability and water conservation as a Water Efficiency Plumber. With a strong commitment to employee development, we offer competitive salaries, ongoing training, and a supportive work culture that values innovation and teamwork. Located in a vibrant community, our team enjoys the unique advantage of making a tangible impact on both local homes and businesses while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator — Flexible Shifts & 24/7 Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equals One. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equals One before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator — Flexible Shifts & 24/7 Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equals One:Your cover letter is your chance to shine! Tell us why you want to work at Equals One specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equals One!
How to prepare for a job interview at Equals One
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
