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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries via phone, email, and live chat.
- Company: Join a professional team dedicated to delivering top-notch customer experiences in Knaresborough.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive, team-focused environment.
- Why this job: This role offers a chance to make a real impact on customer satisfaction and team success.
- Qualifications: Strong communication skills and a customer-first approach are essential; experience in customer service is a plus.
- Other info: Ideal candidates are humble, hungry, and people smart, ready to thrive in a collaborative culture.
The predicted salary is between 28800 - 43200 £ per year.
Competitive salary dependent on skills and experience
Knaresborough Permanent, Full time
About the role
The Customer Service Team is the first point of contact for our customers, representing company values, tone, and brand. We are a friendly, professional team focused on delivering clear, high-quality, and positive experiences. Our goal is a proactive, seamless customer journey every time, adding value to every interaction. We are now on the lookout for an experienced Customer Service Executive to join our team.
Key responsibilities but not limited to:
- Act as the first point of contact for customer enquiries via phone, email, and live chat.
- Resolve customer issues quickly and professionally, ensuring complete satisfaction.
- Process and manage customer orders accurately, liaising with internal teams to ensure on-time delivery.
- Maintain up-to-date and accurate customer records in the CRM system.
- Share product knowledge and advise customers clearly and confidently.
- Work closely with other departments to meet customer needs and resolve delivery or service issues.
- Support continuous improvement by sharing feedback and identifying service enhancements.
- Monitor personal performance and contribute to a high-performing, positive team environment.
Are you the ideal team player? We are looking for someone who embodies the qualities of an Ideal Team Player:
- Humble - Quick to acknowledge the contributions of others, focused on team success over individual credit.
- Hungry - Self-motivated, diligent, and always looking ahead to the next opportunity or improvement.
- People Smart - Shows good judgment in interactions, with strong interpersonal awareness and communication skills.
Key skills and attributes
- Strong written and verbal communication skills with a caring, customer-first approach; confident using the phone proactively over email.
- Positive, self-motivated, and team-focused - humble, reliable, and quick to share credit while contributing to a supportive team culture.
- Able to identify and maximise sales opportunities across inbound and outbound channels, with genuine enthusiasm for the brand.
- Committed to excellent service - dependable, detail-oriented, and proactive in resolving issues and keeping delivery promises.
- Builds and nurtures strong customer relationships, regularly reviewing needs and acting as both problem solver and trusted advisor.
- Works effectively with other departments to meet customer commitments and resolve any delays.
- Comfortable working with pricing and costings, and accountable for personal KPIs and performance standards.
Interested in this Customer Service Executive? Please apply with your updated CV.
Customer Service Executive employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with our company values and brand tone. When you understand what we stand for, you'll be able to represent us authentically during your interactions, which is crucial for a Customer Service Executive.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since this role involves being the first point of contact, demonstrating confidence and clarity in your verbal communication will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work collaboratively with other departments. Think of examples where you've successfully resolved issues by liaising with different teams, as this is a key aspect of the role.
✨Tip Number 4
Prepare to discuss how you can contribute to continuous improvement within the team. We value feedback and innovative ideas, so come ready with suggestions on how to enhance customer service experiences.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, ability to resolve issues, and any experience with CRM systems. Use specific examples that demonstrate your customer-first approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their focus on delivering high-quality customer experiences and your commitment to teamwork.
Showcase Your Interpersonal Skills: In your application, highlight your interpersonal awareness and communication skills. Provide examples of how you've successfully interacted with customers or resolved conflicts in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Equals One
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common customer queries to show your confidence.
✨Emphasise Teamwork and Humility
Highlight your experiences working in teams and how you contribute to team success. Share examples where you've acknowledged others' contributions and focused on collective achievements rather than individual accolades.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer issues quickly and professionally. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your proactive approach.
✨Familiarise Yourself with the Brand
Research the company and its products thoroughly. Being knowledgeable about the brand will not only help you answer questions confidently but also allow you to share genuine enthusiasm during the interview, which is crucial for a customer-facing role.
