Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service tasks, manage bookings, and ensure smooth operations.
- Company: Join a dedicated team at a Wheelchair Service Centre focused on excellent customer care.
- Benefits: Enjoy a competitive salary and the chance to make a real difference in people's lives.
- Why this job: Be part of a friendly environment where your contributions directly impact customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: Full-time position located in Chessington, with opportunities for growth.
The predicted salary is between 19300 - 26500 £ per year.
Customer Service Coordinator Salary: £24,252 FTE Full time Wheelchair Service Centre, Chessington, KT9 1HF Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department. Main duties and responsibilities Clinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs. Raising orders – responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email. Scheduling of orders – Responsible for contacting the service users and agreeing a convenient delivery/collection/repair date within the company KPIs. Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity. Communication – Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the assistant Operations Manager. Administration – Responsible for the daily e…
Customer Service Coordinator employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. You might be asked to handle mock calls or scenarios during the interview, so being able to showcase your friendly and courteous demeanor is crucial.
✨Tip Number 3
Research common challenges faced in customer service departments, particularly in healthcare settings. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have with scheduling and administration tasks. Providing examples of how you've effectively managed appointments or orders in previous roles will show that you're well-suited for this position.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Provide specific examples of how you've successfully managed bookings, handled customer queries, or worked in a fast-paced environment.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively resolved customer issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Coordinator.
How to prepare for a job interview at Equals One
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this role heavily relies on effective communication and problem-solving.
✨Understand the Role's Responsibilities
Familiarize yourself with the key duties of a Customer Service Coordinator, such as clinical bookings and order scheduling. Demonstrating knowledge about these tasks will show that you are serious about the position and understand what is expected.
✨Demonstrate Your Organizational Skills
Since the role involves managing appointments and schedules, be ready to share how you prioritize tasks and manage your time effectively. Discuss any tools or methods you use to stay organized, as this will be crucial for success in the position.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and performance metrics. This shows your interest in the role and helps you assess if the company is the right fit for you.
