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- Tasks: Join our Client Success Team to ensure exceptional client experiences and drive revenue growth.
- Company: We're an award-winning family-run business with a strong track record in Employment Law and HR.
- Benefits: Enjoy a competitive salary, benefits, and flexible hours (part-time considered).
- Why this job: Be part of a dynamic team that values growth, integrity, and client satisfaction.
- Qualifications: Looking for a results-driven individual with a passion for client success and relationship building.
- Other info: Join a company that prioritizes values like teamwork, heart, and grit in all dealings.
The predicted salary is between 16800 - 28000 £ per year.
Client Success / Key Account Manager Annual Salary: £28,000 pa + Benefits Hours: Monday Friday 9.00am 5.00pm (part-time considered) office based. Our client is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and results driven key account manager, to join their Client Success Team. They are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client companies throughout England, on a fixed fee annual contract basis. They love what they do and they genuinely want to add value to their SME client base. The ideal candidate will focus on ensuring they deliver an exceptional client experience, maximising retention, and driving revenue growth through upselling, cross-selling and client referrals. The Client Success Team, is critical to their business growth strategy. They are an ambitious company with a brilliant track record of year-on-year growth, profitability and development. They place significance on values such as graft, together, heart and grit. These core principles run right through their business and as a result, in all their dealings with clients. Their vision is to grow year on year, however they want to do this in the right way, maintaining their values and adding stability to the business. Building a great reputation is paramount and something that has been key to their business strategy from day one. They have been …
Client Success / Key Account Manager employer: Equals One
Contact Detail:
Equals One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success / Key Account Manager
✨Tip Number 1
Familiarize yourself with the company's values such as graft, together, heart, and grit. During your interactions, make sure to demonstrate how you embody these principles in your work ethic and client relationships.
✨Tip Number 2
Research the specific challenges faced by SMEs in Employment Law, HR, and Health and Safety. Being knowledgeable about these issues will help you engage more effectively with potential clients and showcase your expertise.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience in client success or account management. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully retained clients or driven revenue growth in previous roles. Highlighting your results-driven approach will resonate well with the hiring team.
We think you need these skills to ace Client Success / Key Account Manager
Some tips for your application 🫡
Understand the Company Values: Take some time to familiarize yourself with the company's core values such as graft, together, heart, and grit. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in client management, upselling, and cross-selling. Provide specific examples of how you've successfully retained clients or driven revenue growth in previous roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that showcases your passion for client success and your understanding of the importance of delivering exceptional client experiences. Mention why you are excited about this opportunity and how you can contribute to their growth.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Client Success / Key Account Manager role.
How to prepare for a job interview at Equals One
✨Show Your Passion for Client Success
Make sure to express your enthusiasm for delivering exceptional client experiences. Share examples from your past roles where you went above and beyond to ensure client satisfaction, as this aligns with the company's core values.
✨Demonstrate Your Knowledge of Employment Law and HR
Familiarize yourself with basic concepts of employment law and HR practices. Being able to discuss these topics confidently will show that you understand the industry and can effectively communicate with clients.
✨Highlight Your Results-Driven Approach
Prepare to discuss specific instances where you successfully maximized retention or drove revenue growth through upselling or cross-selling. Use metrics and outcomes to illustrate your impact in previous roles.
✨Emphasize Teamwork and Company Values
Since the company values teamwork and principles like grit and heart, be ready to share examples of how you've collaborated with others to achieve goals. Show that you align with their vision of growth while maintaining strong values.
