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- Tasks: Enhance operational efficiency and support key business systems like Acumatica and HubSpot.
- Company: Join a growing branded merchandise provider in the US collegiate market.
- Benefits: Competitive salary, flexible working hours, and remote work options.
- Why this job: Make a real impact by optimising processes and supporting innovative systems.
- Qualifications: Experience in systems support and process improvement; knowledge of ERP/CRM systems preferred.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (Home Based UK)
Working Hours: This is a UK-based role supporting US stakeholders. Flexibility to accommodate US time zones is required from time to time, balanced with a flexible and outcome-focused approach to working hours.
Employment Status: Full-Time
Salary: Competitive (DOE)
We are looking for a proven and experienced Systems Support & Process Improvement Analyst to join our established and growing branded merchandise provider operating within the US collegiate market.
The Systems Support & Process Improvement Analyst is responsible for improving operational efficiency and supporting the company’s key business systems, especially Acumatica ERP, HubSpot CRM, and our point-of-sale (POS) system in a retail environment. This position focuses on developing and implementing process improvements across departments while also serving as second-line system support, managing escalated issues through HubSpot's ticketing system.
This role works closely with store managers, the operations team, and accounting to troubleshoot and resolve inventory, workflow, and system issues related to Acumatica and our POS. The ideal candidate combines strong technical aptitude, business process understanding, and foundational finance and accounting knowledge to ensure systems function effectively and align with company goals.
Key Responsibilities- Process Improvement & Systems Optimization
- Evaluate and document existing workflows across departments (accounting, operations, retail, and procurement) and sales channels to identify inefficiencies.
- Design, test, and implement process and system improvements within Acumatica and integrated tools to enhance accuracy, automation, and productivity.
- Collaborate with department leaders to ensure process changes align with accounting standards and business requirements.
- Develop and maintain SOPs and training documentation for system and process workflows.
- Lead strategically aligned cross-functional projects that enhance data flow, operational efficiency, and user adoption using standard project management methodologies.
- Establish and monitor KPIs to measure the impact of implemented improvements.
- Systems Support (HubSpot, Acumatica & POS Escalations)
- Act as the second line of support for system-related issues, managing and resolving escalated tickets through HubSpot.
- Work directly with store managers to troubleshoot inventory discrepancies, data sync errors, and workflow issues within Acumatica and the POS.
- Identify root causes of recurring issues and recommend process or configuration improvements.
- Escalate complex ERP and POS issues to external vendors or technical specialists when necessary.
- Collaborate with first-line support and IT partners to ensure timely and complete resolution of issues.
- Maintain accurate logs, escalation histories, and documentation of solutions within HubSpot.
- Reporting & Data Management
- Build and maintain reports and dashboards in Acumatica and HubSpot to support operational and financial decision-making.
- Ensure data accuracy across accounting, inventory, and sales modules.
- Partner with the finance and data analytics teams to support reporting, reconciliations, and month-end processes.
- Collaborate with the data analytics team to translate data insights into actionable recommendations for business and process optimization.
- Bachelor's degree in business administration, information systems, accounting, or a related field (or equivalent experience).
- 3 - 5+ years of experience in systems support, ERP/CRM administration, or process improvement roles.
- Hands-on experience with Acumatica ERP (configuration, workflows, and reporting) is advantageous.
- Experience using HubSpot CRM for ticketing or issue management preferred.
- Understanding of basic finance and accounting principles (general ledger, AP/AR, inventory costing, etc.).
- Experience in a multi-location or retail environment strongly preferred.
- Proficiency with ERP and CRM platforms (Acumatica, HubSpot).
- Familiarity with POS systems.
- Strong skills in Excel and data analysis; Power BI or SQL experience a plus.
- Ability to translate operational needs into system configurations and process improvements.
- Excellent communication and cross-functional collaboration skills.
- Analytical thinker with a strong attention to detail.
- Organized and proactive, with the ability to manage multiple priorities effectively.
- Customer-service mindset with a focus on supporting store and business users.
Systems Support & Process Improvement Analyst employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support & Process Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Systems Support & Process Improvement Analyst role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its systems. Familiarise yourself with Acumatica ERP and HubSpot CRM, as well as any recent process improvements they've implemented. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've improved processes or resolved system issues. Be ready to share these during interviews to demonstrate your expertise and analytical thinking.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Systems Support & Process Improvement Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support & Process Improvement Analyst role. Highlight your experience with Acumatica ERP and HubSpot CRM, as well as any process improvement projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your flexibility in working hours to accommodate US time zones – it’s a big plus for us!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled system issues or improved processes in previous roles. We love candidates who can think analytically and come up with effective solutions, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Equals One Ltd
✨Know Your Systems
Make sure you brush up on your knowledge of Acumatica ERP and HubSpot CRM. Familiarise yourself with their functionalities, especially how they relate to process improvements and system support. Being able to discuss specific features or past experiences with these systems will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled system-related issues in the past. Think about times when you identified inefficiencies and implemented solutions. This role is all about improving operational efficiency, so demonstrating your analytical thinking and proactive approach will be key.
✨Understand the Business Context
Get a good grasp of the company's operations and how different departments interact. Knowing how accounting, operations, and retail work together will help you articulate how your role as a Systems Support & Process Improvement Analyst can add value. Research the US collegiate market too, as it will give you an edge.
✨Prepare for Flexibility Questions
Since this role requires flexibility to accommodate US time zones, be ready to discuss your availability and how you plan to manage your time effectively. Highlight any previous experience working across different time zones or managing flexible hours, as this will demonstrate your adaptability.
