At a Glance
- Tasks: Be the friendly voice for customers, ensuring smooth installations and aftercare.
- Company: Join TWC Home Group, a supportive team focused on customer satisfaction.
- Benefits: Earn £25,000 per year with full training and holiday benefits.
- Other info: Dynamic office environment with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly phone manner, strong organisation, and previous customer service experience.
The predicted salary is between 25000 - 25000 £ per year.
- TWC HOME GROUP
- Customer Service Coordinator
- Join the team keeping our customers informed, reassured and looked after
Reports to
Operations Manager
Department
Installation Office
Hours
Monday–Friday, 8:00am–4:00pm
Location
Headlands Grove Trading Estate, SN2 7JQ
Salary & Package
£25,000 per annum + holidays. Full training provided.
About the Role
TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on — from the moment their installation is booked, right through to aftercare.
You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after.
- What You'll Be Doing
- Customer Communication
- Call customers ahead of installation to talk them through what will happen on the day.
- Explain arrival times, site preparation and what to expect.
- Answer questions and keep customers reassured throughout.
- Aftercare
- Call customers after installation to check they're happy.
- Log any concerns and arrange prompt follow-up.
- Encourage happy customers to leave a review.
- Service & Remedial Management
- Take service calls and work out what's needed to put things right.
- Raise service reports and order any parts required.
- Track remedial jobs through to completion.
- Scheduling & Logistics
- Manage service engineers' diaries and book appointments efficiently.
- Confirm and rearrange appointments as needed.
- Make sure engineers have everything they need before heading out.
- Reception & Office Support
- Answer incoming calls and direct them to the right person.
- Take accurate messages and monitor the inbox.
- Support the Installation Office with day-to-day admin.
- Help keep schedules and customer records up to date.
What We're Looking For
Essential
- A friendly, professional telephone manner.
- Strong organisational skills and attention to detail.
- Comfortable multitasking in a busy office.
- Good computer literacy.
- A calm, problem-solving approach.
- Previous customer service experience.
Desirable
- Experience in windows, doors or home improvements.
- Experience scheduling engineers or installation teams.
- Understanding of warranty or remedial processes.
- Experience using a CRM system.
- INDLS
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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Customer Service Coordinator in Swindon employer: Equals One Ltd
Bluebird Care Calderdale and Bradford is an exceptional employer that prioritises the well-being of both its employees and customers. With flexible shifts, comprehensive training, and a supportive team environment, you will have the opportunity to make a meaningful impact in the lives of individuals while enjoying ongoing career development. Join us in Halifax and Brighouse, where your compassion and dedication can truly shine.
