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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service desk operations.
- Company: Join a forward-thinking company dedicated to service excellence.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a high-performing team that values innovation and results.
- Qualifications: Experience in service management and team leadership is essential.
- Other info: This is a permanent role based in St Ives.
The predicted salary is between 39000 - 45000 £ per year.
Salary: £45,000 - £50,000/annum
Job Location: St Ives
Job Type: Permanent
About the role
We are looking for a proactive and results driven Service Desk Manager to oversee the smooth operation of our CAFM Service Desk. The successful candidate will be responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence.
Service Desk Manager employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to a Service Desk Manager role. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research the latest trends and technologies in service desk management. Being knowledgeable about tools and software that enhance service delivery can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the field, especially those who work in similar roles. Engaging with others can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Desk Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Leadership Experience: Since the role involves managing a high-performing team, emphasise any previous leadership or management experience in your CV and cover letter. Provide specific examples of how you have successfully led teams and met KPIs and SLAs.
Showcase Problem-Solving Skills: Service Desk Managers need to be proactive and results-driven. Include examples in your application that demonstrate your problem-solving abilities and how you've driven service excellence in past roles.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only reiterates your interest in the position but also connects your skills and experiences directly to the job requirements. Make it clear why you are the ideal candidate for the Service Desk Manager role.
How to prepare for a job interview at Equals One Ltd
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements related to team performance and morale.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to service desks. Be ready to explain how you have previously ensured these metrics were met and how you would approach them in this role.
✨Demonstrate Problem-Solving Abilities
Service Desk Managers often face unexpected challenges. Prepare to discuss specific instances where you've effectively resolved issues under pressure. This will show your potential employer that you can maintain service excellence even in difficult situations.
✨Research the Company Culture
Understanding the company’s culture is crucial. Look into their values and mission statement, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for the team during the interview.
