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For Companies At a Glance
- Tasks: Manage property services, liaise with clients, and solve issues for 10,000+ properties.
- Company: Join a leading firm that enhances building performance with top-notch support and technology.
- Benefits: Enjoy 25 days annual leave, gym discounts, and flexible working options.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and career growth.
- Qualifications: Experience in customer service, strong communication skills, and tech-savvy.
- Other info: Fixed night shifts: 7pm to 7am, 3 nights on, 3 nights off.
The predicted salary is between 20400 - 28400 £ per year.
Permanent Location: Office Based, Cambridgeshire
Salary: £25,400 (inclusive of £2,000 shift allowance) + Benefits
Working hours: 7pm to 7am (3 on 3 off)
About the company
The company enables clients to maximise their buildings performance by providing support around the clock. With a team of experienced problem solvers and their unrivalled platform, clients gain full control of their facilities performance. Confidence and reliability isn’t a question - it’s guaranteed.
They provide clients with the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in businesses, they own jobs from start to finish and take full control of service providers, empowering clients to focus on unlocking the potential of their assets.
About the role
Our client is looking for a highly organised and thorough Property Services Administrator to join their dedicated nights team. You’ll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether it’s liaising with tenants, landlords, facilities managers, or engineers, you’ll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world-class service.
You’ll work a fixed shift pattern of three nights on, three nights off as they provide 24/7 support to clients to keep services running seamlessly.
What you’ll be doing:
- Logging, scheduling and co-ordinating maintenance, inspections, and repair works
- Acting as the primary point of contact for enquiries, issues and service requests
- Managing and tracking service requests, prioritising urgent issues and always keeping clients updated with progress
- Resolving queries quickly and effectively, always going the extra mile
- Liaising with contractors, suppliers, and service providers to ensure timely resolution of maintenance issues
- Monitoring the status of ongoing projects and resolving operational issues as needed
- Supporting team members with additional tasks and projects as required
- Achieving key service metrics and resolving issues within client SLAs
- Building strong, trusted relationships with clients
- Problem-solving, staying calm under pressure to provide impactful solutions
About you
The company is all about finding people who thrive in fast-paced, dynamic environments and who truly care about delivering unforgettable customer experiences.
- You have experience providing high quality customer service
- You’re a great communicator - you can build great relationships with clients both over the phone and via email
- You can work in a fast-paced environment - you can work under pressure with a calm and reassuring approach
- You’re a proactive problem solver - you pay attention to detail and take a solutions focused approach to problem solving
- You’re creative - you can think outside the box and show technical resourcefulness to solve customer challenges
- You’re tech-savvy - you’re proficient with modern technology and are comfortable navigating systems to complete tasks
- You’re flexible - this role involves night-time working with a 3 nights on / 3 nights off shift pattern from 7pm to 7am
Why join?
People are at the heart of everything they do. By putting people first, they invest more in developing them alongside creating career growth opportunities and advancement across the division. It is a company priority to ensure employees feel valued and inspired, and they commit to supporting you every step of the way.
Their clients expect the best from them and expect the same from colleagues. This is why they offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
- Annual leave: 25 days of annual leave, plus bank holidays.
- Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
- Flexibility: Charity days and religious holiday swaps.
- Learning: Online learning resources and professional development support.
- Extras: Cycle-to-work scheme and retail discounts.
Property Services Administrator - Nights in St. Ives, Cambridgeshire employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Administrator - Nights in St. Ives, Cambridgeshire
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding their commitment to customer service and building relationships will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be prepared to share specific examples of how you've successfully managed multiple tasks under pressure, as this role requires a calm and proactive approach to problem-solving.
✨Tip Number 3
Demonstrate your tech-savviness by discussing any relevant software or systems you've used in previous roles. This will show that you're comfortable navigating technology, which is crucial for managing service requests effectively.
✨Tip Number 4
Prepare to discuss your communication skills. Since you'll be liaising with various stakeholders, think of examples where you've built strong relationships or resolved conflicts, emphasising your ability to provide exceptional customer service.
We think you need these skills to ace Property Services Administrator - Nights in St. Ives, Cambridgeshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed multiple tasks or worked under pressure, as these are key for the Property Services Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've solved problems in previous roles and how you can bring that experience to the company.
Highlight Technical Proficiency: Since the role requires being tech-savvy, include any relevant software or systems you are familiar with. This could be anything from property management software to general office applications that demonstrate your ability to navigate technology effectively.
Showcase Flexibility and Availability: Clearly state your willingness to work the night shift pattern of 3 on, 3 off. Highlight any previous experience you have with night shifts or flexible working hours to reassure the employer of your adaptability.
How to prepare for a job interview at Equals One Ltd
✨Showcase Your Customer Service Skills
Since the role involves delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and go the extra mile for clients.
✨Demonstrate Problem-Solving Abilities
The company values proactive problem solvers. Think of scenarios where you identified a problem and implemented a solution effectively. Be ready to discuss your thought process and how you approached challenges in previous roles.
✨Familiarise Yourself with the Company
Research the company’s services and their approach to property management. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Prepare for Technical Questions
As the role requires tech-savviness, brush up on any relevant software or systems you might encounter. Be ready to discuss your experience with technology and how you’ve used it to improve efficiency or solve problems in your previous jobs.
