At a Glance
- Tasks: Support customers through the claims process and ensure a smooth experience.
- Company: A growing building services provider focused on insurance repairs and property restoration.
- Benefits: Flexible working hours, competitive pay, 28 days annual leave, and a company pension scheme.
- Other info: Office-based role in Rackheath with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference during customers' stressful times.
- Qualifications: Experience in claims handling or customer service with strong organisational skills.
The predicted salary is between 23400 - 28600 £ per year.
Salary: Dependent on experience
Location: Rackheath, Norwich, office based
Flexible - full-time or part-time considered
What is on offer:
- Permanent role with full time or part time options
- Flexible working arrangements depending on experience
- Excellent rates of pay depending on experience
- 28 days annual leave including bank holidays on a pro rata basis
- Company pension scheme
About us:
A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well-organised experience for customers at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.
About the role:
We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Please note this is an office-based role in Rackheath.
Responsibilities include but are not limited to:
- Coordinating and scheduling repair works for insurance claims
- Acting as a point of contact for customers, insurers, and trades
- Managing job records and claim-related documentation
- Tracking progress and resolving issues where possible
- Supporting the wider team to ensure timely and efficient delivery
Skills and Experience:
- Experience in claims handling, coordination, or a similar role
- Strong organisational skills with the ability to juggle priorities
- Clear and confident communication skills
- A calm, professional approach in a fast-paced environment
- Good attention to detail and problem-solving ability
Interested? Apply now with your updated CV.
Senior Customer Service Adviser in Norwich employer: Equals One Ltd
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