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- Tasks: Lead support activities and provide technical guidance to the team.
- Company: Dynamic recruitment agency focused on tech solutions.
- Benefits: Permanent full-time role with competitive salary based on experience.
- Why this job: Make a real impact by leading service delivery and mentoring junior staff.
- Qualifications: Significant experience in service delivery and strong problem-solving skills.
- Other info: Based in Northampton with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is looking for a Lead Support & Service Technician to oversee service delivery and provide technical leadership. The role involves managing support activities, acting as an escalation point for issues, and guiding junior team members.
Candidates should have significant experience in service delivery, excellent problem-solving skills, and the ability to balance hands-on work with oversight.
This role offers a permanent, full-time position based in Northampton with a salary dependent on experience.
Senior Support & Service Lead - Tech & Escalations in Northampton employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support & Service Lead - Tech & Escalations in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have a lead on a role that fits your skills perfectly.
✨Tip Number 2
Prepare for those interviews! Brush up on your problem-solving skills and be ready to discuss how you've handled escalations in the past. We want to see you shine, so practice makes perfect!
✨Tip Number 3
Show off your leadership skills! When chatting with potential employers, highlight your experience guiding junior team members and managing support activities. They’ll want to know you can balance hands-on work with oversight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Support & Service Lead - Tech & Escalations in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery and technical leadership. We want to see how you've managed support activities and resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Support & Service Lead role. Share your problem-solving skills and how you’ve guided junior team members in previous roles.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, give us specific examples of challenges you've faced and how you tackled them. We love seeing candidates who can balance hands-on work with oversight, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Equals One Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Be prepared to discuss specific technologies and tools you've used in service delivery. This will show that you’re not just a leader but also someone who can dive into the nitty-gritty when needed.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging situations you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle escalations effectively.
✨Highlight Your Leadership Style
Think about how you guide and mentor junior team members. Be ready to share your approach to leadership and how you foster a collaborative environment. This is crucial for a role that involves overseeing support activities.
✨Research the Company Culture
Get to know the company’s values and culture before the interview. This will help you tailor your responses to align with what they’re looking for in a candidate. Showing that you fit into their culture can set you apart from other candidates.
