At a Glance
- Tasks: Support customers and manage sales enquiries in a fast-paced environment.
- Company: Join innergy, one of the Sunday Times Best Places to Work.
- Benefits: Competitive salary, uncapped bonuses, and career development opportunities.
- Other info: Enjoy regular team events and a supportive work culture.
- Why this job: Be part of a friendly team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 31000 - 31000 £ per year.
Salary: £28,000 - £31,000 per annum, plus uncapped performance-related bonus
Location: Leeds (supporting Manchester and wider depots)
Permanent
Hours: 08:30 - 17:00, Monday to Friday – office based
Join One of the Sunday Times Best Places to Work
At innergy, we're proud to be a Yorkshire business with big ambitions and an even bigger focus on our people. Recognised as one of the Sunday Times Best Places to Work, we've built a culture where people feel supported, valued and given the opportunity to grow. We believe work should be enjoyable, rewarding and somewhere you can build a long-term career, not just have a job.
We're a friendly, down-to-earth team who genuinely enjoy working together. Whether it's celebrating success, supporting each other through busy periods, getting involved in team socials or helping colleagues develop their careers, people are at the heart of everything we do. As we continue to grow, we're looking for someone who shares our values and wants to be part of the journey.
About the Role
This is a varied and fast-paced role that sits at the heart of our customer and sales operation. You'll be one of the first points of contact for customers, handling enquiries, supporting existing accounts and helping ensure our customers receive the excellent service we're known for. No two days are quite the same. One minute you'll be helping a new customer join us, the next you'll be supporting key accounts, resolving a query or working alongside colleagues across the business to deliver a great customer experience. You'll be supported by an experienced management team who are invested in your success and development from day one.
What You'll Be Doing
- Customer & Sales Support
- Handle all new domestic LPG, beer gas and industrial gas enquiries
- Respond to pricing queries from existing customers
- Process additional cylinder requests and maintain customer records
- Manage contract renewals and supply agreements
- Support customers with product and service enquiries
- Build positive relationships with customers through excellent service
- Account Management & Customer Retention
- Follow up with lapsed customers and identify opportunities to win back business
- Review customer cylinder balances and investigate discrepancies
- Produce monthly cylinder statements for key accounts
- Help ensure customer accounts remain accurate and up to date
- Operational & Administrative Support
- Manage the shared sales enquiries inbox and ensure prompt responses
- Process stockist forms, surplus orders and pricing updates
- Handle enquiries relating to gas cages, cylinders and helium products
- Work closely with colleagues across multiple depots to support customer requirements
- Customer Experience
- Investigate customer concerns and support positive resolutions
- Help maintain the high standards of service our customers expect
Development & Career Opportunities
We believe in investing in our people. This role offers the opportunity to develop a broad understanding of the LPG, industrial gas and beer gas sectors while building valuable commercial, customer service and account management skills. You'll receive ongoing support, mentoring and coaching from experienced colleagues and managers. For the right person, there are genuine opportunities to take on additional responsibility and develop a long-term career within innergy. Many of our team members have progressed into more senior roles, and we're always keen to support people who want to grow.
What We're Looking For
We're less interested in whether you've worked in our industry before and more interested in the sort of person you are. You'll likely be:
- Friendly, positive and approachable
- Organised and able to manage multiple priorities
- A confident communicator both on the phone and by email
- Someone who enjoys solving problems and helping customers
- A team player who likes working closely with colleagues
- Keen to learn, develop and take ownership of your work
Previous experience in customer service, sales support or administration would be beneficial, but attitude and willingness to learn are just as important.
Why Join innergy?
- Sunday Times Best Places to Work employer
- Supportive and approachable leadership team
- Ongoing training, mentoring and development
- Real opportunities for career progression
- Friendly, welcoming colleagues
- Regular team events and social activities
- A growing business where your contribution genuinely matters
- Competitive salary and uncapped bonus opportunity
What Success Looks Like
- Customer enquiries handled promptly and professionally
- Strong customer relationships and positive feedback
- Accurate and well-maintained customer accounts
- Effective management of sales administration activities
- Positive contribution to the wider team and company culture
Interested? If you feel that you possess the relevant skills and experience, then please send your CV by return.
Sales & Customer Support Coordinator in Leeds employer: Equals One Ltd
Bluebird Care Calderdale and Bradford is an exceptional employer that prioritises the well-being of both its employees and customers. With flexible shifts, comprehensive training, and a supportive team environment, you will have the opportunity to make a meaningful impact in the lives of individuals while enjoying ongoing career development. Join us in Halifax and Brighouse, where your compassion and dedication can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Support Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equals One Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equals One Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Support Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equals One Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Equals One Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equals One Ltd!
How to prepare for a job interview at Equals One Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
