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- Tasks: Provide engineering support for sauna and steam room installations, guiding customers and installers.
- Company: Join a market-leading wellness equipment supplier with a close-knit team.
- Benefits: Competitive salary, bonus, home-based work, and opportunities for career development.
- Why this job: Use your engineering skills to solve real-world problems while enjoying a stable work-life balance.
- Qualifications: Minimum 2 years as a heating engineer with formal qualifications required.
- Other info: Opportunity to grow into senior support or training roles in a dynamic environment.
The predicted salary is between 26000 - 35000 £ per year.
Salary: £26,000 to £35,000 DOE plus bonus and benefits
Location: Home-based (must live in Yorkshire; occasional meetings/training in Huddersfield)
Hours: Monday to Friday, 9:00am - 5:30pm
We are a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team. This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day. This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience.
The Role
- You will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection.
- Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently.
- As the role develops, you will also support internal training and help build clear installation and support materials for the wider team.
Key Responsibilities
- Providing engineering support via phone and email
- Advising on heating requirements, electrical connections, controls and safe installation
- Supporting fault-finding on sauna heaters, steam generators and control systems
- Guiding installers through real-world on-site scenarios
- Recommending suitable products and accessories and supporting sales where appropriate
- Processing orders and updating customer records
- Liaising with warehouse and suppliers regarding stock and deliveries
- Creating simple installation guides, videos and support documents
- Assisting with internal training for colleagues and new starters
Essential Experience
- Minimum 2 years experience as a heating engineer, installer or service engineer
- Formal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent)
- Strong understanding of heating systems, electrical supplies, controls and fault diagnosis
- Comfortable speaking with customers and installers by phone
- Logical, practical problem-solving approach
- Good written English and attention to detail
- Basic IT skills (email, CRM, Excel)
Desirable (but not essential)
- Experience with renewables or solar installations
- Background in HVAC, plant, spa, pool or building services environments
- Previous support, senior engineer or mentoring experience
- Interest in wellness or home improvement products
Requirements
- Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield
- Proven, stable employment history
- Dedicated home office with reliable wired internet connection
- Prior experience working remotely preferred
- Exclusive commitment to us (no other employment or side businesses)
- References and background checks will be completed in line with GDPR and insurance requirements
Why Join us?
We are a growing, close-knit team with ambitious plans. You will play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position. If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds.
Locations
Heating Engineer Support Advisor in Leeds, Yorkshire employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Engineer Support Advisor in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in the heating and wellness industry. Let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those phone calls! Since this role involves providing support over the phone, practice explaining technical concepts clearly and concisely. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of real-life scenarios where you've successfully diagnosed issues or guided someone through an installation. Be ready to share these examples during interviews to demonstrate your expertise.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to highlight your hands-on experience and how it aligns with the Heating Engineer Support Advisor role.
We think you need these skills to ace Heating Engineer Support Advisor in Leeds, Yorkshire
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your real-world heating or installation experience in your application. We want to see how your background as a heating engineer, installer, or service engineer makes you the perfect fit for this role.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use good written English and pay attention to detail. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Equals One Ltd
✨Know Your Stuff
Make sure you brush up on your heating systems knowledge. Be ready to discuss specific scenarios you've encountered in your previous roles, especially around fault diagnosis and installation guidance. This will show that you can apply your real-world experience to the role.
✨Practice Your Communication Skills
Since you'll be advising customers and installers over the phone and via email, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential questions they might ask.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky situations in the past. Think about times when you had to diagnose a fault or guide someone through an installation issue. Highlighting your logical and practical approach will impress the interviewers.
✨Get Familiar with the Company
Do a bit of research on the company’s products, especially their sauna and steam room range. Understanding their offerings will help you tailor your answers and demonstrate your genuine interest in the role and the company.
