At a Glance
- Tasks: Provide top-notch customer service and manage data entry in a busy call centre.
- Company: Join a community-focused organisation partnering with the NHS.
- Benefits: Earn £12.83 per hour with full-time hours and a supportive work environment.
- Other info: Embrace diversity and inclusivity in a role that values teamwork and problem-solving.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic team.
- Qualifications: 2 years of call handling and data entry experience required.
The predicted salary is between 12.83 - 12.83 £ per hour.
Reports to: Assistant Ops Manager
Based at: Cambridge and Peterborough site in Huntingdon.
Salary: £12.83 per hour
Fixed term initially until 31/01/2027
Full-time, 40 hours - 8:30am-17:00pm Mon-Friday
Job purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.
Key Responsibilities:
- Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
- Inputting and retrieving data from the in-house computer system
- Provide product information by answering questions and helping, where possible
- Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.
- Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests
- Problem solving by clarifying issues, researching and exploring answers and alternative solutions
- Escalating unresolved problems
- Actively responsible for building teamwork and working together as a team
- Adhering to Equal Opportunities and Dignity at Work as per the company policy
- Any other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
- Minimum 2 years proven experience of call handling
- Minimum 2 years proven experience of data entry
- Accuracy at record keeping
- I.T. skills
Additional skills/experience:
- Strong personable nature
- Team player
- Experience of working in a pressurised call centre environment
- Multi-tasking
- Customer focused
- Self-motivator
- Problem solving skills
- Good telephony skills
- Dependability.
Confidentiality:
While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Service user/other agency/public engagement and involvement:
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Customer Service Administrator in Huntingdon employer: Equals One Ltd
Bluebird Care Calderdale and Bradford is an exceptional employer that prioritises the well-being of both its employees and customers. With flexible shifts, comprehensive training, and a supportive team environment, you will have the opportunity to make a meaningful impact in the lives of individuals while enjoying ongoing career development. Join us in Halifax and Brighouse, where your compassion and dedication can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equals One Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equals One Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equals One Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Equals One Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equals One Ltd!
How to prepare for a job interview at Equals One Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
