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- Tasks: Provide expert customer support via phone, email, and live chat while troubleshooting issues.
- Company: Join a pioneering tech company focused on innovative water treatment solutions.
- Benefits: Enjoy a £40,000 salary, 33 days leave, pension scheme, and bonus opportunities.
- Why this job: Be part of a fast-growing team making a real impact in environmental technology.
- Qualifications: Experience in water, environmental, or scientific instrumentation industries is essential.
- Other info: Opportunities for role expansion and international travel are available.
The predicted salary is between 24000 - 56000 £ per year.
Customer Technical Support Scientist
Salary: £40,000 per year
Full time
Office based – Sand Hutton with travel
Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we are looking for you.
The Company
Modern Water is a pioneering and innovative technology company, specialising in membrane water treatment solutions and advanced monitoring products.
We have developed and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient.
We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth.
The Role
- In this new role you will be responsible for providing expert advice to all of our customers on the telephone, email and live chat.
- You will also support your colleagues by providing scientific advice as required.
- You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment.
- You will be responsible for installing equipment and performing instrument demos, training and workshops for customers.
- You will work with the Business Development Manager to provide project based support in gaining new sales opportunities.
- You will undertake local and international travel as required.
If you have previous experience within this field and ready for a new challenge , we would love to hear from you.
Opportunities for role expansion and growth will come as the company continues to evolve.
In addition to joining a fast growing organisation, you will receive £40,000 per annum for this full-time role with 33 days annual leave inclusive of bank holidays, a contributory pension scheme and company bonus scheme.
To apply please send your CV and covering letter by 29th August 2025. Please note that this vacancy may be withdrawn prior to the closing date.
Full job description available on request.
No agencies please.
INDHS
Customer Technical Support Scientist in York employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Scientist in York
✨Tip Number 1
Familiarise yourself with the latest advancements in membrane water treatment solutions and environmental monitoring technologies. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the water and environmental sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and customer service experience will be crucial in showcasing your fit for this role.
✨Tip Number 4
Research StudySmarter's mission and values, and think about how your personal values align with them. Being able to articulate this connection during your conversations can set you apart from other candidates.
We think you need these skills to ace Customer Technical Support Scientist in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the water, environmental, or scientific instrumentation industries. Emphasise any customer support roles you've held and specific achievements that demonstrate your ability to troubleshoot and resolve issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their focus on membrane water treatment solutions and your commitment to providing excellent customer service.
Showcase Technical Skills: Detail any technical skills related to software, hardware, and equipment that are relevant to the position. If you have experience with installations or conducting training sessions, be sure to include that as well.
Highlight Soft Skills: Since the role involves direct customer interaction, emphasise your communication skills, problem-solving abilities, and adaptability. Provide examples of how you've successfully managed customer relationships in the past.
How to prepare for a job interview at Equals One Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of water treatment solutions and scientific instrumentation. Be prepared to discuss specific technologies and how they relate to the role, as this will demonstrate your expertise and passion for the industry.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully resolved customer issues or provided exceptional support. Be ready to share these stories during the interview to highlight your problem-solving skills and customer service approach.
✨Demonstrate Communication Skills
Since the role involves advising customers via phone, email, and live chat, practice articulating complex technical information in a clear and concise manner. This will show that you can effectively communicate with clients who may not have a technical background.
✨Express Enthusiasm for Growth
The company is looking for someone ready for a fresh challenge and growth opportunities. Convey your excitement about the potential for career development within the organisation and how you envision contributing to their journey of innovation.
