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For Companies At a Glance
- Tasks: Provide expert customer support via phone, email, and live chat while troubleshooting issues.
- Company: Join Modern Water, a leader in innovative water treatment technology and monitoring solutions.
- Benefits: Enjoy a competitive salary of £40,000, 33 days annual leave, and a pension scheme.
- Why this job: Be part of a growing company making a real impact on water recycling and environmental health.
- Qualifications: Experience in water, environmental, or scientific instrumentation industries is essential.
- Other info: Opportunities for role expansion and international travel are available.
The predicted salary is between 32000 - 48000 £ per year.
Customer Technical Support Scientist
Salary: A£40,000 per year
Full time
Office based – Sand Hutton with travel
Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we are looking for you.
The Company
Modern Water is a pioneering and innovative technology company, specialising in membrane water treatment solutions and advanced monitoring products.
We have developed and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient.
We are now looking for an experienced business development professional to join us in this exciting journey of growth.
The Role
* In this new role you will be responsible for providing expert advice to all of our customers on the telephone, email and live chat.
* You will also support your colleagues by providing scientific advice as required.
* You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment.
* You will be responsible for installing equipment and performing instrument demos, training and workshops for customers.
* You will work with the Business Development Manager to provide project based support in gaining new sales opportunities.
* You will undertake local and international travel as required.
If you have previous experience within this field and ready for a new challenge , we would love to hear from you.
Opportunities for role expansion and growth will come as the company continues to evolve.
In addition to joining a fast growing organisation, you will receive A£40,000 per annum for this full-time role with 33 days annual leave inclusive of bank holidays, a contributory pension scheme and company bonus scheme.
Apply and covering letter by 29 th August 2025. Please note that this vacancy may be withdrawn prior to the closing date.
Full job description available on request.
No agencies please.
INDHS
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Customer Technical Support Scientist employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Scientist
✨Tip Number 1
Familiarise yourself with Modern Water's products and services. Understanding their membrane water treatment solutions and monitoring products will help you speak confidently about how you can support customers effectively.
✨Tip Number 2
Highlight your experience in customer support within the scientific instrumentation or environmental sectors during networking opportunities. Engaging with professionals in these fields can lead to valuable connections and insights about the role.
✨Tip Number 3
Prepare for potential technical questions related to troubleshooting software and hardware issues. Being able to demonstrate your problem-solving skills in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for travel and training aspects of the role. Expressing your willingness to engage with customers on-site and conduct workshops can demonstrate your commitment to providing excellent service.
We think you need these skills to ace Customer Technical Support Scientist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and the water or environmental sectors. Use specific examples that demonstrate your technical skills and ability to troubleshoot issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of innovative water treatment solutions and provide examples of how you've successfully supported customers in the past.
Showcase Technical Skills: Since the role involves scientific instrumentation, be sure to mention any technical skills or certifications you possess. Highlight your experience with software and hardware troubleshooting, as well as any training or workshops you've conducted.
Follow Application Instructions: Ensure you submit your application and cover letter by the specified deadline of 29th August 2025. Double-check that all documents are correctly formatted and free of errors before submitting through our website.
How to prepare for a job interview at Equals One Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of water treatment solutions and scientific instrumentation. Be prepared to discuss specific technologies and how they relate to the role, as this will demonstrate your expertise and passion for the industry.
✨Prepare for Customer Scenarios
Think about potential customer issues you might encounter in this role. Prepare examples of how you've successfully resolved similar problems in the past, as this will highlight your customer support skills and ability to troubleshoot effectively.
✨Demonstrate Communication Skills
Since the role involves providing advice via phone, email, and live chat, practice articulating complex technical information clearly and concisely. This will show that you can communicate effectively with customers who may not have a technical background.
✨Express Enthusiasm for Growth
Modern Water is looking for someone ready for a fresh challenge. Share your excitement about the opportunity for role expansion and growth within the company, and discuss how you envision contributing to their journey of innovation and success.
