Customer Services Supervisor

Customer Services Supervisor Location: Liverpool, Estuary Business Park Contract: Permanent, Full-Time Work Pattern: On-site Salary: £34,000–£36,000 per annum Hours: 40 hours per week, worked across flexible shifts including occasional weekends on a rota basis The Challenge As a Customer Services Supervisor, you'll play a vital role in ensuring the delivery of fast, reliable, and friendly, first-class service to our customers. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets. This role acts as the escalation point for complex queries, supports team development, ensures compliance with processes, and contributes to service improvements. Responsible for overseeing the day-to-day performance of the customer service team to ensure all calls and customer enquiries are handled promptly, professionally, and in line with our service standards, the Customer Services Supervisor plays a pivotal and hands-on role in our operation. The Approach We're looking for someone who is proactive and solutions-focused, who thrives in a fast-paced environment and is passionate about delivering excellent service and solving problems under pressure. With a commitment to continuous improvement, adaptable to change and demonstrating a high level of resilience, the successful candidate will take the lead in delivering exceptional service and maintaining high standards. You'll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference. Key Responsibilities Team Leadership